IT Support

4 days ago

Petaling Jaya, Selangor, Malaysia atQuest Full time 30,000 - 60,000 per year

Key Responsibilities:

  • Provide first and second-level technical support to end-users (on-site and remote).
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Manage IT assets, inventory, and documentation.
  • Set up new user accounts and profiles and deal with password issues.
  • Respond in a timely manner to service issues and requests, ensuring minimal downtime.
  • Work closely with vendors and service providers for maintenance and support contracts.
  • Maintain data backup and recovery processes.
  • Support basic IT security and compliance practices.
  • Provide helpdesk supports to users (eg. PC/NB, Printer, Network, IT related systems, Server)

Requirements:

  • Minimum 2 years of working experience in IT support or a related field.
  • Diploma/Degree in Computer Science, Information Technology, or equivalent.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
  • Familiarity with Active Directory, Office 365, antivirus systems, and endpoint security tools.
  • Ability to prioritize and manage multiple tasks under pressure.
  • Strong problem-solving skills and attention to detail.
  • Good communication skills and a customer-service-oriented mindset.
  • Multitasks & can handle stress

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