Senior Client Relationship Executive
8 hours ago
About the Role:
We're looking for a proactive and people-oriented individual to join our team as a Client Relationship Executive.
In this role, you'll be responsible for maintaining strong relationships with existing clients, ensuring smooth policy renewals, and providing excellent after-sales support.
Key Responsibilities:
- Follow up with existing clients on upcoming policy renewals and ensure timely completion.
- Conduct on-site visits to meet clients, explain terms/conditions, and provide necessary clarifications.
- Maintain client records, feedback, and renewal updates accurately. Meet new clients if any.
- Ensure customer request are met with professional response in timely manner to create positive feedback and satisfaction.
- Work closely with the admin team.
- Support client retention initiatives and identify opportunities to strengthen client satisfaction.
- Travel for client visits and outstation meetings (travel allowance provided).
Requirements:
- Minimum 2-3 years experience in client servicing, insurance, customer relationship management or related fields.
- Good communication and interpersonal skills.
- Customer service mind.
- Positive attitude, self-motivated, and detail-oriented.
- Team player.
- Fast reply on WhatsApp, phone and email.
- Proficient in Mandarin and English (Bahasa Malaysia an advantage).
- Comfortable with travelling outstation when required.
Why Join Us?
- Supportive and collaborative work culture
- Smart casual dress code
- Opportunities to learn and grow within the company
- Work-life balance and friendly team environment
- 5 working days per week
- Comprehensive benefits package including:
EPF | SOCSO | EIS | Group Personal Accident Insurance (GPA) | Medical Claim Reimbursement | Parking Allowance | Annual Leave | Yearly Bonus | Additional Allowances
If you're organised, responsible, and ready to take ownership of your work — we'd love to hear from you
Apply now with your resume and join our growing team
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