Senior Client Relationship Executive

8 hours ago


Kuchai Lama Kuala Lumpur, Malaysia Anglo East (M) Sdn Bhd Full time 60,000 - 120,000 per year

About the Role:

We're looking for a proactive and people-oriented individual to join our team as a Client Relationship Executive.

In this role, you'll be responsible for maintaining strong relationships with existing clients, ensuring smooth policy renewals, and providing excellent after-sales support.

Key Responsibilities:

  • Follow up with existing clients on upcoming policy renewals and ensure timely completion.
  • Conduct on-site visits to meet clients, explain terms/conditions, and provide necessary clarifications.
  • Maintain client records, feedback, and renewal updates accurately. Meet new clients if any.
  • Ensure customer request are met with professional response in timely manner to create positive feedback and satisfaction.
  • Work closely with the admin team.
  • Support client retention initiatives and identify opportunities to strengthen client satisfaction.
  • Travel for client visits and outstation meetings (travel allowance provided).

Requirements:

  • Minimum 2-3 years experience in client servicing, insurance, customer relationship management or related fields.
  • Good communication and interpersonal skills.
  • Customer service mind.
  • Positive attitude, self-motivated, and detail-oriented.
  • Team player.
  • Fast reply on WhatsApp, phone and email.
  • Proficient in Mandarin and English (Bahasa Malaysia an advantage).
  • Comfortable with travelling outstation when required.

Why Join Us?

  • Supportive and collaborative work culture
  • Smart casual dress code
  • Opportunities to learn and grow within the company
  • Work-life balance and friendly team environment
  • 5 working days per week
  • Comprehensive benefits package including:

EPF | SOCSO | EIS | Group Personal Accident Insurance (GPA) | Medical Claim Reimbursement | Parking Allowance | Annual Leave | Yearly Bonus | Additional Allowances

If you're organised, responsible, and ready to take ownership of your work — we'd love to hear from you

Apply now with your resume and join our growing team



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