Data Center Engineer

14 hours ago

Bayan Lepas, Penang, Malaysia HTC Global Services Full time 60,000 - 120,000 per year

About the Role – You Will:

  1. Monitor computer systems and mission/business-critical applications to ensure they function efficiently.
  2. Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to the alerts effectively.
  3. Monitor Seagate's Global Application Support System and respond to the alert effectively.
  4. Communicate with internal IT Engineers over the phone or face-to-face to assist them in escalating the issues to SME.
  5. Follow instructions contained in knowledge-based documents when performing service restoration (Level 1).
  6. Establish and maintain positive trust relationships with customers and with data specialists such as programmers.
  7. Produce shift status reports to communicate shift operations and issues to superiors.
  8. Implement procedures, policies, and standards to ensure work operations are effective.
  9. Initiate Severity 1 calls and follow the process to contact Sev 1 Manager & SMEs.
  10. Work for the role must be carried out on-site, as the position requires a consistent physical presence to support daily operations and team coordination.
  11. The role operates on a shift schedule, following a rotation of
    12-hour four days work and four days off
    .

About You:

  1. Possess a Bachelor's degree in computer science, computer networking/hardware, or in other related disciplines.
  2. Good communication skills in English. Able to produce concise reports on data center, network and security operations.
  3. Interpersonal Skill:
    Data center operators can work with other IT support and data center personnel to ensure up-time maximization.
  4. Highly collaborative, team-oriented and an effective communicator.
  5. Able to work independently with minimal supervision.
  6. Ability to work shift 24x7 is a must.

Your Experience Includes:

  1. More than 2 years' experience in Data Center and/or Network and Security Operations with knowledge in
    MS Windows, UNIX, Linux
    or
    FreshService / ServiceNow
    .
  2. Good understanding of IT hardware (servers, networking, storage devices).
  3. Ability to follow standard operating procedures and escalate issues as needed.
  4. Familiar with and have experience working with monitoring tools such as
    Zabbix, Grafana, Nagios, SolarWinds, Splunk
    and others.
  5. Experience in supporting network operations such as LAN, WAN, Firewall.
    CCNA will be an added advantage.
  6. Experience in supporting security operations such as Malware detection, SIEM and other tools.

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