Sales Senior Coordinator

3 days ago

Ipoh, Perak, Malaysia Sirijaya Industries Sdn Bhd Full time 40,000 - 60,000 per year

Qualifications

  • Bachelor's Degree in Business Administration, Supply Chain, Sales Support, or relevant field (preferred but not mandatory).

Experience

  • Minimum 1–2 years experience in sales coordination, order processing, or administrative support role. Fresh graduates are welcome to apply, as training will be provided.
  • Experience in manufacturing or industrial product environment will be an added advantage.

Job Description

The Senior Sale Coordinator/ Assistant Executive plays a key role in supporting the sales team by managing order processing, coordinating with internal departments, monitoring inventory levels, and ensuring timely delivery to customers. This role serves as the communication bridge between Sales, Production, Purchasing, Finance, and Logistics to ensure customer orders are executed accurately and efficiently.

Key Responsibilities

Order Processing & Documentation

  • Create Customer Order (COPI), Sales Order (SO), and Dispatch Lists based on Sales Managers' instructions received via email, WhatsApp, or directly from authorized dealers.
  • Liaise with the Finance Department to verify credit status, obtain customer approval for overdue accounts, and request the issuance of Credit Notes when necessary.
  • Manage customer return cases by preparing Customer Returned Goods (CRG ) and Credit Notes where applicable.

Production Coordination

  • Create Job Request (JR) for existing items
  • Create Job Request (JR) and PPR for new items production
  • Follow up closely with Production Drawing (PD) and Production Code (PC) departments on PPR status until item codes are officially created.
  • Coordinate with respective sales personnel to verify and confirm technical drawings for special or custom-order items, whenever applicable.

Procurement & Stock Coordination

  • Coordinate with the Purchasing Department to source required components and trading items from external suppliers when there is an incoming order and existing levels are insufficient or unavailable.
  • Request intercompany pricing from the Costing Department for trading items.
  • Monitor and manage stock levels for commonly used production items.
  • Track consumption of trading items and initiate purchase requests as required.

Logistics & Delivery Coordination

  • Prepare the Dispatch List and monitor delivery progress of finished goods to customers. Follow up on items pending production by coordinating with the Planner Team to confirm completion status and expected dispatch dates.
  • Work with the Logistics Department to track delivery progress).
  • Communicate delivery status updates to the sales team and customers when necessary.

Skills & Competencies

  • Strong coordination, communication, and follow-up skills.
  • Proficient in MS Office and ERP software (SAP, Oracle, or equivalent preferred).
  • Good organizational skills, attention to detail, and ability to prioritize tasks.
  • Able to work independently with minimal supervision and collaborate effectively across departments.

Key Attributes

  • Responsible, proactive, and customer-oriented mindset.
  • Strong problem-solving attitude and willingness to learn.
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions

  • Standard working hours with occasional overtime based on deadlines or urgent orders.

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