Barista Supervisor

*Key Responsibilities:

Leadership & Team Management*

• Supervise daily operations of the café/barista team
• Lead by example on the floor, maintaining high service and cleanliness standards
• Schedule shifts, manage breaks, and ensure adequate coverage during peak hours
• Support hiring, onboarding, and training of new baristas
• Conduct regular check-ins with team members to promote growth and engagement

*Customer Service*

• Ensure customers receive outstanding service and product quality
• Address and resolve customer issues or complaints professionally and promptly
• Foster a welcoming, energetic atmosphere for players and café guests

*Coffee & Product Quality*

• Prepare and serve high-quality espresso-based drinks and other beverages
• Ensure all staff follow proper drink preparation, health, and safety protocols
• Monitor stock levels of coffee, milk, supplies, and order inventory as needed

*Operations & Reporting*

• Open and close café according to venue procedures
• Maintain cleanliness of the coffee bar, machines, and seating area
• Assist with daily cash handling, POS reconciliation, and sales reporting
• Collaborate with the Venue Manager on promotions, events, and seasonal offerings

*Qualifications:*

• 1+ years' experience in a barista or café supervisor/lead role
• Strong knowledge of coffee preparation and equipment
• Excellent communication and leadership skills
• Ability to thrive in a fast-paced, team-oriented environment
• Interest in sports, wellness, or social spaces a plus