IT Support Specialist

6 hours ago

Bangsar South, Malaysia Tri Wind Technology Sdn Bhd Full time

Job Summary

Lenovo PCCW Solutions (LPS) is seeking a proactive and customer-focused IT Support Specialist to join our Internal IT team. This role will provide critical technical support to our employees, ensuring seamless operation of IT systems, resolving hardware/software issues, and maintaining high levels of user satisfaction. The ideal candidate will have strong troubleshooting skills, a service-oriented mindset, and experience in a dynamic IT environment.


Key Responsibilities

1. End-User Support & Incident Management

· Provide Level 1/2 IT support via ticketing systems, email, chat, and in-person.

· Troubleshoot and resolve issues related to hardware (laptops, printers, peripherals), software (OS, MS Office, collaboration tools), and network connectivity.

· Escalate complex issues to senior engineers or relevant teams while maintaining ownership of the ticket.

2. IT Infrastructure & System Maintenance

· Assist in managing and maintaining corporate IT assets (Lenovo devices, network equipment, VoIP systems).

· Support the deployment and configuration of new hardware/software, including imaging and setting up laptops for new hires.

· Perform routine checks and maintenance of IT systems to ensure availability and performance.

3. Access & Identity Management

· Manage user accounts, permissions, and access rights in Active Directory, Azure AD, and other enterprise systems.

· Facilitate onboarding/offboarding processes, including account creation/deactivation and equipment setup/retrieval.

4. Security & Compliance

· Enforce IT security policies, including antivirus updates, patch management, and data protection protocols.

· Educate users on cybersecurity best practices and assist in responding to security incidents.

5. Documentation & Process Improvement

· Maintain accurate documentation of solutions, procedures, and inventory.

· Identify opportunities to optimize IT processes and enhance user experience through automation or improved workflows.


Qualifications & Experience

Essential:

· Diploma/Degree in IT, Computer Science, or related field.

· 2+ years of experience in IT support or service desk roles.

· Proficiency in supporting Windows OS, Microsoft 365, and collaboration tools (Teams, SharePoint).

· Hands-on experience with hardware troubleshooting (Lenovo/PC/printers) and basic network troubleshooting (TCP/IP, VPN, Wi-Fi).

· Familiarity with ITSM tools (e.g., ServiceNow, Jira).

Desirable:

· Certifications such as ITIL v4, Microsoft Modern Desktop, or CompTIA A+.

· Experience in multinational or technology-driven organizations.

· Knowledge of MDEC compliance or cybersecurity frameworks.


Competencies & Behaviors

· Customer-Centric: Patience and empathy in addressing user needs.

· Problem-Solver: Analytical approach to diagnosing and resolving issues.

· Adaptability: Thrives in a fast-paced environment with shifting priorities.

· Team Player: Collaborates effectively with local/regional IT teams.

Job Type: Full-time

Pay: RM2, RM6,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Experience:

  • related: 2 years (Preferred)

Language:

  • English, Mandarin, Cantonese (Preferred)

Work Location: In person

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