Field Service XI

5 days ago

Petaling Jaya, Selangor, Malaysia Vertiv Group Full time 60,000 - 120,000 per year
Description

Brief Job Description: 
Senior Thermal Customer Engineer:  

  • Responsible for maintenance and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

  • Respond in a professional manner to all assigned service calls while on duty. 
  • Perform all work in a safe manner and in accordance with established company safety policy.
  • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
  • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
  • Keep scheduling team informed of changes to your schedule and the status of all open jobs.
  • Maintain the accuracy of the customer listing by reporting errors with the site change form.
  • Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
  • Create reports using FieldDB system and ensure regular synchronization.
  • Report sales or service leads to the proper department via the correct process.
  • Support company vision and management decisions.
  • Use email and other Office based programs to maintain/enhance communications processes.
  • Ensure that all Vertiv processes are followed.
  • Keep company vehicle clean and properly maintained.
  • Protect all tooling and company property issued.
  • Work as part of the service team and support business needs.
  • Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications: 

  • Degree in Refrigeration and Air Conditioning, Mechanical or other relevant certificates. 
  • Minimum of 2 years' experience working in Data Centre industry.
  • Strong knowledge of Data Center Electrical/Mechanical infrastructure, including UPS/Rectifier system, HVAC systems, chillers & cooling towers. Familiar with Cx testing will be added advantage.
  • Solid technical foundation, very familiar with the architecture of data center power supply and refrigeration systems, as well as the principles, maintenance, and common faults of commonly used equipment.
  • Excellent written and verbal communication skills in English.
  • Willingness to learn and adapt to new challenges in a dynamic environment.
  • Bachelor's degree in engineering or other related discipline.
  • Ability to travel up to 90% of the time.

Additional / Preferred Qualifications:  

  • Excellent computer skills.
  • Previous environmental service experience.
  • Excellent customer service skills.
  • Self-starter, ability to plan, organize and manage time effectively.
  • Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

  • None

Time Travel Needed: 

  • 90%

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