Operation Executive

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia btaskee Full time 30,000 - 42,000 per year

KEY RESPONSIBILITIES:

  • Respond to customer inquiries and issues via social media and online platforms likes: phone, email,....
  • Guide customers through the process of booking services, making payments, and using the app effectively
  • Coordinate with Taskers to ensure smooth service delivery and resolve any operational challenges
  • Handle customer complaints or incidents calmly and professionally, ensuring timely resolution
  • Identify and report user issues during service usage and coordinate timely solutions
  • Carry out additional tasks as assigned by the Line Manager.

REQUIRED QUALIFICATIONS:

  • Minimum 1 year of experience in Customer Service, Call Center, or a similar client-facing role
  • Good command of English communication (verbal & written); Mandarin is a plus
  • Clear, friendly, and easy-to-listen voice with polite and effective communication skills;
  • High level of carefulness, responsibility, and reliability in work;
  • Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;
  • Have a personal laptop.

Job Type: Full-time

Pay: RM3, RM4,200.00 per month



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