Operation Executive
5 days ago
KEY RESPONSIBILITIES:
- Respond to customer inquiries and issues via social media and online platforms likes: phone, email,....
- Guide customers through the process of booking services, making payments, and using the app effectively
- Coordinate with Taskers to ensure smooth service delivery and resolve any operational challenges
- Handle customer complaints or incidents calmly and professionally, ensuring timely resolution
- Identify and report user issues during service usage and coordinate timely solutions
- Carry out additional tasks as assigned by the Line Manager.
REQUIRED QUALIFICATIONS:
- Minimum 1 year of experience in Customer Service, Call Center, or a similar client-facing role
- Good command of English communication (verbal & written); Mandarin is a plus
- Clear, friendly, and easy-to-listen voice with polite and effective communication skills;
- High level of carefulness, responsibility, and reliability in work;
- Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly;
- Have a personal laptop.
Job Type: Full-time
Pay: RM3, RM4,200.00 per month
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