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Customer Service

2 weeks ago

Bayan Lepas, Penang, Malaysia Integrated Service Technology Inc. (iST) Full time 40,000 - 60,000 per year

About

Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis (FA), Reliability Assessment (RA), Material Analysis (MA), Chemical/Process Contamination Analysis, Signal Testing, and more. We are dedicated to building a complete validation and analysis engineering platform, continuously creating value for our clients.

Role Description

This role is responsible for basic inspection, repair, and functionality verification of test-related boards such as PCR,Load Boards, Probe Cards, and Burn-in Boards. The technician will assist customers in resolving product issues, provide preliminary repair reports and analyses, and collaborate with engineering and sales teams to deliver front-line technical support and after-sales service.

Key Responsibilities


• Receive, repair, and validate functionality of Load Board / Probe Card / Burn-in Board


• Perform electrical inspection, component replacement, soldering repair, and continuity testing


• Assist in preparing repair reports and issue analysis records


• Support customer service or engineering teams with technical issues


• Maintain and calibrate repair tools and equipment


• Assist production and engineering teams in sample testing and engineering change implementation


• Provide basic technical support or board replacement at customer site when needed

Requirements


• Degree in Electrical, Electronic, Mechatronics, or related fields


• 1–2 years of PCB repair experience; familiarity with test board applications is a plus


• Skilled in electronic component reading, soldering, and basic testing tools (e.g., multimeter, probe station)


• Basic English reading and communication skills, able to understand technical documents


• Detail-oriented, patient, with good analytical and documentation habits


• Strong teamwork and communication skills


• Willing to work overtime or in shifts is a plus

Preferred Qualifications


• Experience in semiconductor testing or Burn-in stations


• Familiar with CAD, Gerber file viewing, or board structure understanding


• Experience with ATE or chamber equipment environments is a plus