Steward - Kuala Lumpur Bukit Jalil

18 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Place Full time 2,500 - 5,000 per year

Organization- Hyatt Place Kuala Lumpur Bukit Jalil
Summary

  • Customer Service
  • Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
  • Performs Host duties as requested and required with operational needs in all areas of the hotel.
  • Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
  • Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
  • Maintains positive working relationships with guests and colleagues.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Operational
  • Ensures that minimum brand standards have been implemented.
  • Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Be supportive and flexible with other departments, in a spirit of "We work through Teams".
  • Maintains par stocks of all equipment and guest supplies as required.
  • Clean and sanitize all kitchen surfaces, dishware, glassware, pots, pans, and utensils.
  • Operate dishwashing machinery and manually wash specific items as needed.
  • Dispose of waste properly and manage recycling, compost, and garbage bins according to hotel policies.
  • Ensure kitchen stations are stocked with necessary supplies, including dishware and kitchen utensils
  • Report any issues with kitchen equipment or dishwashing machines and assist with minor repairs if required
  • Follow hotel health and safety regulations, including proper use of cleaning chemicals and sanitizers.
  • Support the Kitchen team with basic prep tasks or other duties as directed.

Qualifications

  • Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
  • Attends learning sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.

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