Cafe Supervisor

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean & Tea Leaf Full time 24,000 - 48,000 per year

Key Responsibilities

In this role, you will:

1. Sales and Customers Service

Maintains a profitable reputable café, that is:

  • Handles cash transactions honestly, efficiently, and accurately.
  • Assists in the supervision of the profitable café.
  • Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
  • Maintains an efficient, friendly service standard at all time.
  • Politely answers the telephone and customer questions.
  • Responds proactively to prevent and resolve customer service situations.
  • Handles all drink and food items during preparation safely.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer's expectations on each occasion.

2. Store Operations

Maintaining efficient and sales targets, and surpass customer's expectations on each occasion, that is:

  • Completes daily report as assigned.
  • Informs the Café Manager / Assistant Manager of any operational inconsistencies.
  • Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
  • Orders baked goods, coffee and supplies when needed.
  • Performs opening and closing duties
  • Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
  • Reports potential safety hazards to Café Manager / Assistant Manager.
  • Restocks shelves when necessary.
  • Cleans the bar area, floor, grinders, take out trash, etc routinely.
  • Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development

Motivating & Developing crews, that is:

  • Assists in the training of new employees.
  • Delegates duties to Brew Crews as necessary.
  • Leads by example.
  • Motivates crews to maintain and serve consistent quality products every time.
  • Perpetuates Company philosophy and culture.
  • Schedules breaks as necessary.

So as to develop and motivate our employees.

4. Product Knowledge

Delivers consistent quality products, that is:

  • Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
  • Maintains the highest quality, consistent product standards.
  • Oversees drink-making and ensuring that only consistent quality drinks and products are served.
  • Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation

Maintains a comfortable, conducive outlet by:

  • Follows guidelines on music.
  • Keeps all tables cleared of trays and used utensil or cups.
  • Keeps all floors dry & free of litter.
  • Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Your Ingredients

  • Diploma in any related field
  • Fresh graduate
  • Customer service skills
  • Multitasking skills
  • Good analytical skills
  • An eye for details
  • Good communication skills
  • A team player with good leadership and interpersonal skills
  • Articulate and able to communicate effectively across all functions and levels
  • Able to adapt to organizational changes and able to work under pressure
  • Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

  • World Class training in our Malaysia Barista Academy
  • Competitive Salary
  • Performance & Attendance Bonuses
  • Brew Crew discounts
  • Career Journey with Individual Development Plans
  • Flexible working hours
  • Medical benefits

Job Type: Full-time

Pay: Up to RM2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • When can start / Notice Period ?

Experience:

  • Supervising: 2 years (Preferred)

Work Location: In person

  • Theme Park Cafe Cook/ Chef/ Cafe Crew

    8 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Next Gen Edu Hub Sdn Bhd Full time 24,000 - 36,000 per year

    Melawati Mall / One Utama / Pavilion Bukit Jalil | Full-Time | Work Where the Fun Never StopsAre you passionate about cooking and thrive in fast-paced, high-energy environments? Join our culinary team at Game On / Next Gen Theme Park, where we serve up delicious bites to thousands of guests every dayWe're looking for an enthusiastic and reliable Kitchen...

  • Night Shift Cafe Supervisor

    7 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MINGLE FOOD VENTURE SDN BHD Full time $24,000 - $36,000 per year

    We are looking for a responsible, energetic, and customer-oriented Night Shift Supervisor to lead our café operations during night hours. You will be in charge of supervising the night crew, ensuring smooth café operations, handling and running the POS system, and delivering excellent customer service.ResponsibilitiesSupervise and support the night shift...

  • Cafe Supervisor

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brilionjaya Sdn Bhd (Kosa Coffee Malaysia) Full time 2,400 - 3,600 per year

    Lead daily café operations to ensure smooth workflow and consistent service quality across all shifts.Supervise and support team members, providing guidance, coaching, and on-ground problem-solving when needed.Oversee beverage and food preparation to maintain KÖSA's recipe, quality, and presentation standards.Monitor cleanliness and hygiene of the outlet,...

  • Cafe Supervisor

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia globalart Alam Damai Full time 30,000 per year

    1. Jualan & Khidmat PelangganMenjalankan operasi kafe yang menguntungkan dan berprestij dengan:Mengendalikan semua transaksi tunai dengan jujur, cekap dan tepat.Membantu dalam penyeliaan dan pengurusan keuntungan kafe.Menyokong Pengurus Cawangan dalam merancang dan melaksanakan promosi jualan dengan berkesan.Memberikan layanan mesra dan cekap pada setiap...

  • Night Cafe Crew cum Barista

    8 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MINGLE FOOD VENTURE SDN BHD Full time 1,800 - 2,400 per year

    Job description:We are looking for energetic, reliable, and customer-focused individuals to join our team as Night Shift Café Crew. You will be responsible for ensuring excellent customer service, preparing food and beverages, maintaining cleanliness, and supporting smooth overnight operations of the caféResponsibilitiesGreet and serve customers in a...

  • F&B Service Crew

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marchstone Food Project Full time 24,000 - 36,000 per year

    Location: Kuala LumpurOutlet: PobbyiceJob Purpose:To provide exceptional and culturally authentic dining experiences for our guests. You will be a key representative of our brand, ensuring smooth service operations while catering to both our local and Mandarin-speaking clientele.Key Responsibilities:1. Customer Service & CommunicationGreet guests warmly,...

  • Cafe Supervisor

    2 days ago

    Kuala Lumpur, Malaysia Wiseman Cafe UTM KL Full time

    **Job Types**: Full-time, Contract Contract length: 6 months Pay: From RM1,800.00 per month **Benefits**: - Additional leave Schedule: - Day shift Supplemental Pay: - Commission pay - Overtime pay - Performance bonus **Experience**: - cafe manager: 1 year (required) Application Deadline: 12/09/2024 Expected Start Date: 12/01/2024

  • Front of House/cafe Crew

    2 days ago

    Kuala Selangor, Malaysia The Hillpark Cafe Full time

    In-charge of the daily operation of the cafe, making sure dining space, coffee bar and cafe in general is clean at all times and everything is working properly. - Taking orders using POS system, promoting and maintaining relation with customers. - Serve foods that has been prepared from kitchen to customers table. This include cutleries. - Clean tables after...

  • Supervisor, Assistant Supervisor

    8 hours ago

    Kuala Lumpur, Malaysia SECRET RECIPE CAKE & CAFE Full time

    **SUPERVISOR & ASSISTANT SUPERVISOR** - Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently - Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently - Be responsible, handle / resolve customers’ complaint promptly and...

  • Service Crew Supervisor Cafe

    2 weeks ago

    Kuala Lumpur, Malaysia RAW GROUP PLT Full time

    Job location: Short walking distance from LRT and bus station Working hours and days: 8am - 5.30pm 6 days a week Job Description: Simple preparation of food and beverage Maintain cleanliness of cafe Manage stock levels and place orders as needed Supervisor to oversee daily café operations and ensure smooth workflow Supervise, train, and support café...

  • Cafe Supervisor

    4 days ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor crews. - Daily allocation of task to crew members. - Ensure high quality floor maintenance. - Notify the cafe manager of low or depleted cafe supplies. - Provide information and communication about visual displays. - Welcome customers to...

  • Cafe Barista

    2 days ago

    Kuala Lumpur, Malaysia FFWC Enterprise Full time

    Join Our Café Team **:Barista & Café Supervisor Wanted** Looking for your next step in the coffee world? Whether you’re a passionate barista or ready to lead as a café supervisor, we’re offering a chance to grow in a hands-on, single-location café where every cup and every customer counts. We’re a **medium sized café** with **steady traffic**and...

  • Floor Supervisor

    2 days ago

    Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

    Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar manager - Communicate customer...

  • Cafe Floor Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor crews. - Daily allocation of task to crew members. - Ensure high quality floor maintenance. - Notify the cafe manager of low or depleted cafe supplies. - Provide information and communication about visual displays. - Welcome customers to...

  • Cafe Supervisor @ Mid Valley Megamall, Kl

    2 weeks ago

    Kuala Lumpur, Malaysia Tealive Full time

    **JOIN OUR GROWING TEAM!** Opportunities for promotion EPF, EIS,SOCSO Training provided Overtime allowance Medical benefits Supervisor Job Scope: - Create employees’ schedules to ensure efficient operations - Supervise and train staff to ensure they adhere to established standards of service and professionalism - Assist in execution of the strategic...

  • Assistant Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Hulu Cafe Full time

    **Responsibilities** - Support the Supervisor/Outlet Manager in maintaining the highest standards of cleanliness, safety, and hygiene, ensuring compliance with QAQC protocols and company policies. - Assist in daily inventory and stock management, including receiving goods, monitoring usage, and maintaining accurate records to reduce waste and avoid...