IT Manager

Position : IT ManagerSalary : RM 8,000 – RM 15,000Location : KL Eco CityWorking Hours : Mon – Fri (10am – 7pm)SummaryWe are looking for a IT Manager to lead the technology vision, strategy, and execution for our web2 to web3 fintech product suite. This executive-level role is responsible for overseeing the development, deployment, and maintenance of secure, scalable, and innovative web2.5 fintech solutions that deliver superior user experiences. The IT Manager plays a pivotal role in aligning technology initiatives with business goals in a highly regulated and fast-paced industry.Job ScopeTechnology Vision & Strategy· Stabilize & ship v1 to GA: Own a hardening plan (3 months) to improve performance, reliability, and security; close P0/P1 gaps; and reach GA with clear exit criteria (SLOs, test coverage, audit readiness, runbooks, on-call).· Dual-track leadership: Run Track A (v1 Ops/Hardening) and Track B (v2 Discovery/Build) in parallel without resource contention; publish capacity plans and risk burn-down weekly.· Define the v2 roadmap (3–9 months): Set product/architecture goals for web2.5 (modular services, data/ledger integrity, MPC/HSM/KMS, observability), with monthly release trains and measurable outcomes (adoption, latency, incident rate, cost/tx).End-to-End Delivery· Own SDLC, CI/CD, and release cadence across WaaS, invoicing/off-ramp, and card programs.· Institute crisp Definition of Ready/Done, quality gates, and predictable sprints/quarterly planning.Security, Risk & Compliance· Establish secure SDLC and incident management (on-call, SLAs/SLOs, post-mortems).· Oversee MPC/HSM/KMS, secrets management, role segregation, and chain/treasury operations.· Partner with Compliance for ISO 27001/SOC 2; define PCI DSS scope and control ownership for card rails.Architecture & Reliability· Design cloud-native, cost-aware, multi-region architecture (preferably AWS); implement observability (logs/metrics/traces) and DR/BCP.· Ensure low-latency UX with strong consistency for ledgers, settlements, and card events.People & Org· Build and mentor a high-performing, cross-border team (backend, frontend, mobile, DevOps/SRE, SecEng, QA).· Set engineering career ladders, review cycles, documentation standards, and a blameless culture of learning.Stakeholders & Partners· Align with CEO/COO/Compliance on roadmap, audits, and regulator/bank/processor expectations.· Manage key vendors (KYC/KYT, processors, liquidity providers, cloud, analytics).Success Metrics (first 12 months)· On-time delivery: ≥85% of roadmap milestones delivered as committed.· Reliability: ≥99.95% uptime on core services; MTTR < 60 min; change-failure rate < 10%.· Security: 0 critical vulns open > 7 days; measurable phishing/resilience drills; pass ISO/SOC surveillance.· Team health: Senior IC time-to-hire < 60 days; +30.Day-to-Day Responsibilities· Run weekly delivery reviews; unblock teams; reset plans when risks appear.· Own CI/CD, release cadence, and deployment safety (feature flags, canary, rollbacks).· Chair incident reviews; ensure crisp RCAs and corrective actions are implemented.· Maintain live runbooks and playbooks for deployments, rollbacks, and security breaches.Requirements5+ years in software engineering; 3+ years leading multi-team orgs infintech/crypto/payments.Proven delivery of regulated or mission-critical products (wallets/custody, exchanges, payment gateways, card issuing).Deep skills in at least two:o MPC / HSM / KMS and key lifecycle managemento Card rails / PCI DSS / issuer-processor integrationso High-throughput ledgers & payments (event-driven, idempotency, reconciliation)o AML/KYC/KYT workflows and vendor integrationsStrong cloud architecture (AWS), microservices, containers/orchestration, IaC (Terraform), CI/CD, SRE/observability.Job Types: Full-time, PermanentPay: Up to RM15,000.00 per monthBenefits:Health insuranceOpportunities for promotionProfessional developmentWork Location: In person