Customer Service Representative

2 days ago

Greater Kuala Lumpur, Malaysia Ryt Bank Full time 1,500 - 4,000 per year

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration. Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today

Job Description:

  • Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product.
  • Provide accurate and efficient support work relating to the renowned products.
  • Ensure targets (customer satisfaction index, first call resolution, productivity) are met.
  • Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction.
  • Actively promote and educate customers and merchant on the use of self-help and our digital services.
  • Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required.
  • Ensure first call resolution and effective follow up with stakeholder for case closure in accordance with standard.
  • Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement.
  • To assist Team Leaders and Supervisors in executing activities as planned in business and action plan.
  • To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that led to excellent customer service; and
  • Able to diagnose technical problems and perform troubleshooting for end user and merchant.

Requirements:

  • Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or bachelor's degree in any fields or equivalent;
  • Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call center environment (Preferably in ecommerce sector and banking industry);
  • Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word.
  • Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage.
  • Able to work under pressure.
  • Ability to work with cross-functional team to coordinate for desired output.
  • Excellent phone disposition.
  • Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment.
  • Passionate towards customer satisfaction.
  • Able to work on shift (24/7); and
  • Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company's reputation for high-quality service.

  • Customer Service Representative

    3 days ago

    Greater Kuala Lumpur, Malaysia Language Talent Solutions Sdn Bhd Full time 27,000 - 32,000 per year

    Position: Customer Service Representative (WFH)Location: Remote/WFH (based in Klang Valley)Salary: RM2,700 - RM3,200Working hours: 24/7 rotational shiftWorking days: 5 working days, 2 off daysRequirements:Must be in Klang Valley areaMust have SPM CertificateMust have minimum 1 or 2 years customer service call centre/BPO experienceHave experience handling...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia GOIP AULA LTD Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    14 hours ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Join SRG Asia Pacific as a Customer Service Representative!** Looking for a stable, rewarding, and impactful career? If you’re passionate about assisting customers, solving problems, and making a difference, this is the role for you! **WORKING HOURS**: - Monday - Friday: 7:00 AM - 7:00 PM (4 Shift Rotational) - Saturday, Sunday & Public Holidays: 7:00...

  • Customer Service Representative

    14 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Uniq Enterprise Full time 30,000 - 40,000 per year

    Clients and Brand Representatives will act as the "face" of a brand for Uniq Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising.Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing marketing...

  • Telemarketer / Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time 20,000 - 30,000 per year

    The position has 4 main aims:1.  Processing of the emails chats, and calls from customers (Asia, Pacific)2.  Translation between English and Japanese3.  Team work 4. To meet SLA and KPI targets, and ensure quality in customer serviceJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia...

  • Customer Service Representative

    13 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time 15,000 - 30,000 per year

    The position has 4 main aims: Processing of the emails chats, and calls from customers (Asia, Pacific) Translation between English and Japanese Team work To meet SLA and KPI targets, and ensure quality in customer service Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region...

  • Customer Services Representatives

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 40,000 - 80,000 per year

    We're Hiring: Customer Service Representative (Contract)Looking for a role where you get to help people every day? Join a dynamic contact centre team as aCustomer Service Representative, where you'll be the friendly voice supporting customers, solving problems, and making every interaction a positive one.Your Responsibilities:Handle incoming calls with...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Malaysia iCrest Sdn Bhd Full time

    We are looking for a Customer Service Representative for our client in Malaysia. Requirements: SPM or Diploma in any field. Shift :24/7 Rotational Basis Languages: English and Bahasa Malaysia. **Job Types**: Full-time, Permanent Pay: RM1,548.10 - RM3,436.99 per month Schedule: - Day shift Expected Start Date: 12/02/2024