front office supervisor

2 days ago

Greater Johor Bahru, Malaysia Care Luxury Hotels & Resorts Full time 20,000 - 80,000 per year

Front Office Supervisor

TROVE Hotel Johor Bahru

19 November 2024

Responsibilities

  • Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/ He must assist Duty Manger/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period.
  • Provides courteous and efficient and if possible, complies with each and every guest's request
  • Supervises the receptionists and ensures the smooth operation of the registration, mail and key as well as the concierge counters.
  • Able to manage front office system imposed by hotel
  • Train and guide or assign new staffs or trainee with buddy
  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guest-related issues.
  • To be responsible for the preparation of all necessary materials for check-in (i.e. registration, welcome folder, keys, etc.) for VIPs, pre-registered guests and groups before their arrival.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • To be responsible for the assignment and blockings of rooms for arriving guests particularly VIPs and groups as well as special request guests.
  • Checks and coordinates with housekeeping on rooms' discrepancy report and any outstanding issue to be follow-up. Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Takes room reservations at the counter or on telephone.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others and ensures Front Office personnel are treated fairly and equitably.
  • Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
  • Handles minor guest complaints and reports to Duty Manager of the event.
  • Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.
  • Supervise Reception personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
  • Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
  • To be responsible for the sufficient stock of all supplies and forms in the Front Desk and cleanliness aspect.
  • Inspect frequently for cleanliness and orderliness, back office, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
  • Follow-up outstanding issue related to operations.
  • Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyses information and evaluating results to choose the best solution and solve problems
  • Accepts other duties as may be directed from time to time.

APPLY Back

  • Front Office Supervisor

    2 days ago

    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    RONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: l Ensure Outstanding customer care at all times. l Maintains a friendly, cheerful, and courteous demeanour at all times. l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. l Respond to telephone and in-person inquiries regarding reservations, hotel...

  • Front Office Supervisor

    2 days ago

    Johor Bahru, Johor, Malaysia Private Advertiser Full time 30,000 - 60,000 per year

    Responsibilities:Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation.Monitor staff scheduling and workflow to maintain efficient and timely guest service.Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations and proper...

  • Front Office Supervisor

    2 days ago

    Johor Bahru, Johor, Malaysia Fives Hotel Meldrum Full time 40,000 - 60,000 per year

    Responsibilities:Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation.Monitor staff scheduling and workflow to maintain efficient and timely guest service.Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations and proper...

  • Front Office Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...

  • Front Office Supervisor

    13 hours ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: - Plays a key leadership role in overseeing daily front desk operations to ensure a seamless and welcoming guest experience. - Supports the Front Office Manager by supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and concerns promptly and professionally. - Ensure that service standards are...

  • Front Office Supervisor

    4 days ago

    Johor Bahru, Malaysia Fives Hotel DNP Full time

    **Responsibilities**: - Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation. - Monitor staff scheduling and workflow to maintain efficient and timely guest service. - Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia MILLESIME HOTEL SDN. BHD Full time

    Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, and other tasks - Support all Front Office team members and guest needs - Provide excellent customer service - Assist with front office needs, communications, and tasks - Assist with Front Office financials, including sales, costs,...

  • Front Office Assistant

    13 hours ago

    Johor Bahru, Malaysia MILLESIME HOTEL SDN. BHD Full time

    Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, and other tasks - Support all Front Office team members and guest needs - Provide excellent customer service - Assist with front office needs, communications, and tasks - Assist with Front Office financials, including sales, costs,...

  • Front Office Manager

    2 days ago

    Johor Bahru, Johor, Malaysia 1975 Avenue & Hotel Full time 72,000 - 96,000 per year

    Job Summary:The Front Office Manager is responsible for overseeing the front office operations, including reception, concierge, and butler services. This role ensures seamless guest experiences by combining efficient front office management with personalized, discreet, and anticipatory service. The ideal candidate will lead a team focused on delivering...

  • Internship (Front Office)

    13 hours ago

    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    Greet and welcome guests upon arrival with a warm and professional attitude - Assist with check-in and check-out procedures using the hotel’s property management system - Provide information about the hotel, available rooms, rates, and amenities - Handle guest complaints and resolve issues with guidance from supervisors - Assist with booking reservations...