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Logistics Analyst

2 weeks ago

Greater Kuala Lumpur, Malaysia TDCX Full time 60,000 - 120,000 per year

Job Summary

The Order-to-Cash (OTC) Analyst is responsible for executing end-to-end billing, invoicing, and inventory reconciliation processes in SAP systems (SAP-MD, S4) to ensure accurate financial transactions and compliance with company policies. The role supports the finance and supply chain teams by managing invoicing to customers or logistics partners, performing stock reconciliation, handling RPA submissions, and resolving operational or system discrepancies.

Key Responsibilities

Billing & Invoicing

  • Prepare, issue, and post
    sales invoices
    and
    credit notes
    in SAP-MD and/or S4 systems.
  • Track and update
    billing status
    , ensuring timely issuance to customers or 4PL partners.
  • Manage and resolve queries from sales representatives, end customers, or OTC regarding invoices and credit notes.
  • Perform
    Goods Receipt (GR)
    postings in SAP-MD and S4.
  • Update and validate
    PO numbers, case information
    , and billing references.
  • Reprint or provide copies of invoices, credit notes, and delivery orders as requested.

Reconciliation & Reporting

  • Perform
    inventory reconciliation
    between SAP-MD, S4, and 4PL reports; investigate and resolve discrepancies.
  • Conduct
    stock count reconciliations
    and submit proposals for management approval.
  • Support reporting on unbilled usage and ensure alignment between sales teams and 4PL.
  • Manage
    PER product returns
    and ensure proper system posting in SAP-MD and S4.

Operational Support

  • Upload invoices and related documentation to
    RPA portals
    ; resolve RPA rejection issues.
  • Coordinate with 3PL/4PL or warehouse teams for
    inventory delivery instructions
    and
    short-expiry stock retrievals
    .
  • Communicate
    stop-ship
    or
    quarantine actions
    to warehouse or logistics partners as needed.
  • Support audit requests by providing required transaction documents and reconciliation evidence.

Key Requirements

  • Diploma or Bachelor's degree
    in Accounting, Finance, Business Administration, Supply Chain, or related field.
  • 1–3 years
    of experience in Order-to-Cash, Billing, Finance Operations, or Supply Chain roles.
  • Hands-on experience with
    SAP systems (SAP-MD, S4)
    and understanding of basic accounting principles.
  • Strong attention to detail and analytical mindset for reconciliation and discrepancy resolution.
  • Good communication and stakeholder management skills.
  • Proficiency in
    Microsoft Excel
    and basic data handling (pivot tables, lookups, etc.).
  • Ability to work effectively across
    cross-functional teams
    and
    regional operations
    (3PL/4PL, sales, finance).

Preferred Skills (Advantageous)

  • Familiarity with
    RPA processes
    and portal uploads.
  • Experience in
    FMCG / pharmaceutical / manufacturing
    or
    shared service environment
    .
  • Knowledge of
    inventory management and stock reconciliation processes
    .
  • Understanding of
    SOX / internal control requirements
    in finance operations.

Key Competencies

  • Process-driven and detail-oriented.
  • Strong problem-solving and analytical skills.
  • Customer- and compliance-focused mindset.
  • Team player with ability to manage multiple priorities under tight timelines.