Travel Consultant

About Group

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.

Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About Trip.Biz and Corporate Travel

Trip.Biz is a digital business travel management company powered by Group, providing all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.

In this Role, you'll get to

• Manage client's travel booking inquiries via email, phone, and chat channels;
• Demonstrate exceptional service attitude when addressing travelers' inquiries;
• Maintain sound relationship with clients' travel managers and travelers;
• Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience);
  Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services.

What you'll Need to Succeed

• Diploma relevant qualification or above;
• Experience in operating GDS - Amadeus is preferred;
• Provide with excellent customer satisfaction , always prioritizing customers' interest at the core;
• Work closely with team or business leaders to gather a comprehensive understanding of their requirements;
  Proficiency Business-level English, in both oral and written communication.

Additional Advantage

• Strong aptitude or rapid learning, highly recetive to training and is open to constructive feedback;
• Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges;
• Posesses sales mindset and is able to further extend clients' travelling experience;
• Able to assist clients in a possible face-to-face consultation;
  Proficiency in any additional languages is preferred, such as Chinese, French.

Why Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

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Have a good trip, and see you soon