Data Center Facility Engineer

3 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia TITANICOM TECH LIMITED Full time 960,000 - 1,440,000 per year

Job Responsibilities:

  • 1. On-site Duty & Operations Support

  • Perform on-site facility duty according to Alibaba's requirement of 5*8 /7*24IDC coverage.

  • Ensure prompt response to operational and maintenance (O&M) incidents during non-working hours.
  • Arrive at the site quickly and handle emergencies in compliance with the event management procedures.
  • Maintain stable system operations and provide on-site technical support during emergencies.

2. Infrastructure Data Maintenance

  • Update and maintain complete and accurate facility infrastructure information with 100% data integrity.
  • Conduct regular checks on platform alarm settings and monitor system availability and stability.

3. Incident Response & Resolution

  • Respond rapidly to incidents and reach the site in accordance with the O&M event management standards.
  • Handle incidents based on EOP (Emergency Operation Procedures), report promptly, and follow through until full recovery.
  • Conduct root cause analysis and ensure all issues are closed in a timely and compliant manner.

4. Fault Diagnosis

  • Possess a thorough understanding of the electrical, HVAC, and low-voltage system architecture and operating principles within the IDC facility.
  • Quickly identify and locate faults during incidents and implement recovery measures effectively.

5. Risk Management

  • Track, mitigate, and close identified facility and operational risks in a timely and structured manner.

6. Maintenance & Change Management

  • Independently develop and execute MOPs (Methods of Procedure) for facility maintenance or modification projects.
  • Ensure all changes are implemented safely and without causing service disruptions.

7. Continuous Improvement & Optimization

  • Proactively identify and propose optimization or upgrade plans for infrastructure monitoring, capacity, safety, and availability.

8. Compliance & Additional Duties

  • Perform additional tasks as requested by the manager.

Job Requirements:

  • Education: Diploma or Bachelor's degree in Electrical, Mechanical, or Building Services Engineering, or related field.

  • Experience:

  • Years of experience in data center facility operations, electrical/mechanical maintenance, or related areas.

  • Familiarity with IDC environments or critical facility systems preferred.

  • Technical Skills:

  • Good understanding of electrical power distribution, HVAC, UPS, CRAC, and fire suppression systems.

  • Experience with monitoring platforms, alarm systems, and incident management procedures.

  • Soft Skills:

  • Strong problem-solving and analytical abilities; capable of quick decision-making in emergencies.

  • Good communication and teamwork skills with a high sense of responsibility.

  • Others:

  • Able to work on a rotational shift schedule or respond to incidents outside normal hours.

  • Basic English reading and documentation skills preferred.

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