Service Advisor

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Federal Auto Holdings Berhad Full time 30,000 - 60,000 per year

Position: Service Advisor

Location Available: VOLVO Glenmarie Branch & JAECOO KL Branch

*Please indicate your preferred location in your resume

Key Responsibilities

  • Greet and assist customers with service and repair inquiries at the service reception.
  • Create and maintain accurate job cards for proper documentation of service or repair requests.
  • Monitor the progress of vehicle repairs or servicing and keep customers updated on their car's status.
  • Provide technical explanations and advice to customers regarding their vehicles.
  • Interpret and communicate customer feedback and concerns to the technical team for further diagnosis.
  • Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary.
  • Verify warranty coverage using vehicle maintenance records.
  • Coordinate with the Parts Department to place orders and notify customers upon parts arrival.
  • Liaise with Workshop Controller/Manager to ascertain the quality of the job done before notifying customers for vehicle collection.
  • Conduct follow-ups within three days of servicing to gather feedback on customer experience and vehicle performance.
  • Deliver vehicles to customers promptly and ensure they are returned clean and tidy.
  • Upsell approved products and services to enhance customer satisfaction and contribute to overall sales targets.
  • Address customer concerns professionally and escalate issues to the manager when needed.

Requirements

  • Diploma or Degree in Automotive/Mechanical Engineering or a related field.
  • Strong technical knowledge and excellent customer service skills.
  • Minimum 2 years of experience in a similar role.
  • Prior experience working with continental automotive brands (Volkswagen, Audi, Volvo, MINI, Mercedes, etc.) is preferred.
  • Familiarity with Chery systems is an added advantage.
  • Confident, dynamic and highly customer-oriented with a positive attitude.
  • Ability to thrive under pressure in a fast-paced environment.
  • Proficient in Microsoft Office and computer literate.

Why Join Us?

  • Be part of a growing automotive brand with exciting career prospects.
  • Work in a collaborative environment that values your expertise and contribution.
  • Competitive salary and benefits package.

How to Apply

Interested candidates are invited to submit their latest resume, including details of their current and expected salary and a recent photograph, via online application.

Note: Only shortlisted candidates will be contacted for further evaluation.

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