Customer Service Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MATCHLINK SDN. BHD. Full time 3,500 - 6,500 per year

Job Description:

  • Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
  • Providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.
  • Displaying a high level of quality and professionalism when dealing with customers.
  • Performing transactions accurately and efficiently to resolve customer's needs in accordance to the set procedures and guidelines.
  • Ensuring first call resolution or timely follow ups and referrals to escalate for further investigation.
  • Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
  • Protecting the trust and safeguarding the confidentiality of customer's information.
  • Ensuring Service Level Agreements and personal Key Performance Objectives are achieved.
  • All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements.(Zero fraud tolerance).
  • Perform any administrative tasks in accordance to the set procedures with zero defects.
  • Proactively identifying, researching, and gathering feedback from customers to improve and enhance customer's experience.
  • Liaise with relevant units and/or departments to resolve issues.
  • Liaise with external service providers when necessary.

Job Requirement:-

  • Degree/Diploma/SPM or other equivalent qualifications.
  • Good computer skills.
  • Good communication skills (written and spoken)
  • Ability to listen and assess customer's concerns.
  • Ability to understand and identify appropriate solutions.
  • Analytical and display initiative to resolve problems.
  • Ability to work in a fast pace and stressful environment.
  • Able to multi-task to take on additional tasks.
  • Able to handle objections from customers.

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