Senior Customer Service Executive

3 days ago

Sungai Buloh, Selangor, Malaysia Rest N Go Sdn Bhd Full time 36,000 - 48,000 per year

Job Responsibilities:

  • Handle complex customer issues and escalated complaints/ calls.
  • Manage internal conflicts and promote good working environment for the team & ensure all Customer Service functions are performed well, accurately and timely.
  • Lead, Coach and train the team members to enable them to meet the required expectations for quality and service level.
  • To investigate and prepare chronology/evidence with internal and external parties for any tribunal case
  • To represent company to attend consumer tribunal/ court case
  • To handle& resolve customer complaints and sales cancelation/ refund requests
  • To handle CS Operation and ad hoc issue with suitable solution / recommendation
  • Handling customers complain via email, WhatsApp, call or walk in
  • Assist or training new team member on training, new system, skill & products
  • Collaborate with other department to resolve customer issue efficiently

Job Requirements:

  • Proficiency in both English and Bahasa Malaysia is essential; knowledge of Mandarin is an added advantage.
  • Candidates must possess at least an SPM, Diploma or Advanced Level qualification.
  • Fresh graduates are encouraged and welcome to apply.
  • Excellent communication and interpersonal skills to effectively interact with customers.
  • Problem-solving and analytical skills to diagnose and address customer concerns.
  • Proven experience in customer service or a similar role is preferred.
  • Flexibility in working hours is required, including the ability to work on public holidays and weekends.

Working Location: Bandar Sri Damansara

Working Hours:

Mon - Fri 830am - 630pm

Saturday & Sunday (WFH, rotational) 830am - 630pm

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

  • Customer Service Assistant

    3 days ago

    Sungai Buloh, Selangor, Malaysia OTC Cosmetic Industries Sdn Bhd Full time 60,000 - 80,000 per year

    RequirementsHigh school diploma or above; major in management or related fields.More than 1 year experience in cosmetics, food or other fast-moving products is preferred.Fresh grads also can applyStrong communication skills and service awareness, proficient in Mandarin and written language for customer communication.Prior experience in factory customer...

  • Customer Service

    3 days ago

    Sungai Buloh, Selangor, Malaysia Konzept Asia Sdn Bhd Full time 2,400 - 28,800 per year

    Responsibilities:Promptly respond to customer inquiries via phone, email, or live chat within 1 to 3 minutes, ensuring excellent service delivery.Greet customers as they enter the store, offering assistance with their shopping needs and providing detailed product information, including features, benefits, and pricing.Address customer concerns, complaints,...

  • Senior Customer Assistant

    19 hours ago

    Sungai Buloh, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 14,400 - 36,000 per year

    RequirementsRequired languages: Bahasa Malaysia, English.Able to work shifts, weekends and public holidays.Fresh graduates/school leavers encouraged to apply.Full-time positions (Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional services to customers.To...

  • Customer Service

    3 days ago

    Sungai Buloh, Selangor, Malaysia Mattress Premium Outlet Sdn Bhd Full time 20,000 - 40,000 per year

    Customer CommunicationConfirm delivery dates with customers and align expectations.Handle calls and messages promptly, addressing inquiries, complaints, or concerns politely.Order CoordinationWork with the Purchasing Department to place timely orders.Coordinate with the Sales Team on special customer requirements.Delivery ManagementCollaborate with Delivery...

  • Senior Customer Assistant @ TSB Sungai Buloh

    3 days ago

    Sungai Buloh, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 100 - 26,800 per year

    RequirementsRequired languages: Bahasa Malaysia, English.Able to work shifts, weekends and public holidays.Fresh graduates/school leavers encouraged to apply.Full-time positions (Customer Assistant, Senior Customer Assistant)ResponsibilityMaintaining the level of customer service professionals in promoting the company's products:Provide professional services...

  • Admin / Kerani cum Customer Service

    3 days ago

    Sungai Buloh, Selangor, Malaysia Altimat Group Sdn Bhd Full time 20,400 - 26,400 per year

    Job Description1.Bayaran & faedah :Gaji asasEPFSocsoSIPKomisenOvertimeBonusKlinik panelBaju kerjakomputer, kerusi & meja khasKhairat kematian(3 bulan percubaan) 2.Skop kerja :a) mendapatkan dan merekod maklumat asas pelanggan.b) mengemaskini database pelanggan mengikut kategori.c) follow up pelanggan untuk mendapatkan feedback selepas jualan.d) follow up...

  • Executive/ Senior Executive, SAP FICO Functional Support

    3 days ago

    Sungai Buloh, Selangor, Malaysia Daikin Malaysia Sdn Bhd Full time 120,000 - 170,000 per year

    Job Summary:We are looking for a highly motivated and detail-oriented Executive/Senior Executive, SAP FICO Functional to join our team. This role offers the opportunity to be actively involved in both project and operational support, working closely with cross-functional teams and business stakeholders.About the Role:Participate in SAP-related projects,...

  • Senior Accounts Executive

    2 weeks ago

    Sungai Buloh, Selangor, Malaysia MICA RANGE SDN. BHD. Full time 45,600 - 120,000 per year

    About UsSinaran Profil (M) Sdn. Bhd. and Mica Range Sdn. Bhd. are enterprises based in Sungai Buloh that operate in the wholesale business of trading plywood, timber, wood, and high-pressure laminated products.Role DescriptionAs a Senior Accounts Executive, you will manage the company's key finance functions and client accounts. The ideal candidate for this...

  • customer services executive

    3 days ago

    Sungai Buloh, Selangor, Malaysia HENRY BUTCHER MALAYSIA (SEL) SDN BHD Full time 30,000 - 60,000 per year

    To liaise with purchasers to arrange for appointment to handover of vacant possession / keys.To prepare related document to the Purchaser/ Solicitors/ Financier.To attend to purchasers for handing over of unit.Job RequirementsAt least Diploma holder in Property Development/Real Estate Management/Business Administration or equivalentGood communication...

  • Business Development Executive

    19 hours ago

    Sungai Buloh, Selangor, Malaysia Yanling Natural Hygiene Sdn Bhd Full time 60,000 - 120,000 per year

    Overview:We are seeking a passionate and results-oriented Business Development Executive / Senior Executive to join our team. You will play a key role in driving new business opportunities, managing client relationships, and supporting product development initiatives from concept to launch., helping them to realize their vision through our innovative...