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Specialist, Central SME Recovery

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 144,000 - 432,000 per year
  • To continue actions initiated by ERU
  • Managing the Non Performing (Impaired) SME/Islamic accounts and initiate civil actions and/or foreclosure proceedings.
  • Liaising with solicitors on matters in relation to civil / foreclosure actions and assets realization.
  • Liaising with Valuers on the valuation of properties
  • Liaising with Auctioneers on the sale of properties.
  • To handle inward customer calls/enquiries and negotiations
  • Attend to borrower's complaint and to resolve the complaint within the service level agreement (SLA) and turnaround time.
  • Restructures/reschedules/repayment program for impaired accounts if deemed necessary
  • Meeting with customers and evaluates borrowers' requests/proposals and submits papers (SCAR/MEMO) to relevant DP authorities for consideration/approval
  • To monitor all repayment proposals and ensure the payments are promptly received and all expenses are checked and promptly paid.
  • Conduct site visitation to evaluate borrower's business operation.
  • Recommend accounts for write off or write down to security value.
  • To attend monthly PLCC meeting to update the status on the portfolio of accounts with Unit Head and Centre Head to ensure proper strategy/effective actions are implemented.
  • To forward related matters to Admin & Support Unit in timely manner such as payment of bills, bank in cheques, system updates, computation of statements and CGC matters.
  • To prepare and submit the monthly / quarterly management / Ad hoc reporting.
  • To update the status of legal actions in the DCRMS systems.
  • To perform annual collateral valuation updates for input at NP system and LOADS
  • To check all base system to ensure accounts are properly tagged
  • Ensure adherence to all regulatory compliance, BNM guideline, credit policies, procedures and etc.
  • Relief other team member who is on annual/medical leave