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e hailing customer service
2 weeks ago
JOB VACANCY: E-HAILING CUSTOMER SERVICE (TAIWAN PROJECT)
Work Location: Iskandar Puteri, Johor
Project: Taiwan E-Hailing
Salary: Basic RM3,000 + Allowance up to RM600 + KPI Incentive RM400
Working Days: 5.5 / 6 days per week
Working Hours: Rotational shift (24 hours including weekends & public holidays)
Minimum Requirement: SPM
Language: Mandarin & English (both required)
Job Responsibilities:
- Handle all inbound calls, live chats, and emails related to customer general inquiries, complaints, feedback, and other issues.
- Provide excellent service and accurate information to exceed customer expectations.
- Work closely with the team to achieve KPI elements and SLA targets.
- Maintain professionalism and efficiency in a fast-paced environment.
- Perform multiple tasks while ensuring accuracy and quality in service delivery.
Requirements:
- Proficient in Mandarin and English (spoken & written).
- Good computer literacy and typing skills.
- Able to work on rotational shifts, including weekends and public holidays.
- Positive attitude, team player, and customer-oriented.
Training provided for all successful candidates
Job Type: Full-time
Pay: From RM3,000.00 per month
Work Location: In person