Customer Service Officer

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Malaysia Berhad Full time 3,600,000 - 4,200,000 per year

Duties & Responsibilities

Handling Operations Administration, Customer Enquiries and Crowd Management:

  • Process various transactions and customer applications over the counter, including cash deposits, withdrawals, and remittances.
  • Facilitate salary crediting and support day-to-day branch operations.

Assist customers with EPF withdrawals, full settlement financing accounts, fee-based product inquiries, and investment advisory.

  • Address queries regarding BIC/ATM/CDM/Internet Banking.
  • Encourage migration of over-the-counter transactions to alternative channels.
  • Maintain availability of transaction slips, forms, and complaint documents.
  • Ensure marketing collaterals are up-to-date and promote banking products to customers.
  • Address customer complaints regarding CDM/ATM/Internet Banking promptly.
  • Resolve complaints within agreed timeframes and provide assistance on consumer financing, deposit, and Bancatakaful products.
  • Investigate and rectify customer complaints in a timely manner.
  • Assist with financing and Trade Finance operations, including redemption, discharge transactions, disbursement, and repayment activities.

Handling of CASATIA Account Opening:

  • Attend to customer applications for opening CASATIA accounts.
  • Check and verify the completeness of relevant documents submitted by customers.
  • Perform CIF creation, updating, and maintenance, and generate CIF reports.

Manage CASATIA CIF:

  • Process CIF applications from walk-in customers, non-account holders, individuals, joint account holders, non-individuals, online applicants, and bulk openings.
  • Ensure completeness of customer information in CIF forms and verify related documents.
  • Create, activate, and open customer accounts.
  • Conduct CIF inquiries to prevent duplication.
  • Maintain CIF records based on customer requests or information received from related parties.
  • Serve as a one-stop centre for account opening.
  • Authorize Bank Card/Debit Card transactions and ensure compliance with guidelines.

Handling Sales & Marketing:

  • Support asset management by processing of PF Disbursement, PF Net Disbursement, ASB Disbursement, HFA Acceptance, and BIC Activation.
  • Drive sales of fee-based products to achieve targets and collaborate with sales teams for alignment.
  • Monitor and review unit trust customer accounts.
  • Focus on acquiring new CASATIA deposits and cultivate relationships with existing CASATIA deposit holders.
  • Ensure compliance with internal policies, guidelines, and external regulatory requirements.
  • Perform any other duties assigned by superiors as per business requirements.

Job Requirements: -

  • Bachelor's degree holder with less than 2 years of working experience or a fresh graduate.
  • Customer service orientation - friendly and professional demeanor is important. Being able to assist customers with their inquiries, resolve issues, and provide a positive experience.
  • Should demonstrate a genuine interest in sales and cross-selling functions.
  • A team player and collaborating effectively with colleagues is essential for maintaining smooth operations and branch performance (Sales and Operations).
  • Demonstrate honesty, reliability, and ethical behavior.
  • Attention to detail is crucial to prevent errors and ensure accuracy in financial transactions.
  • Banking environments can be fast-paced and may require multitasking and handling various responsibilities simultaneously. Being adaptable to changes and effectively navigating various circumstance

  • Customer Service Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Straits Financial Group Full time $30,000 - $60,000 per year

    Customer Service and Operations OfficerKuala Lumpur, MalaysiaHeadquartered in Singapore with presence in the United States and Indonesia, Straits Financial serves as the financial services arm of the CWT Group, a global leading provider of integrated logistics and financial services. We provide a fully-integrated service for our clients to access the...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Redzgroup Pte Ltd Full time 24,000 - 192,000 per year

    Job Title: Customer Service OfficerJob Level: SupervisoryDepartment: Operations Department - SalonRate: RM /month and RM 12-16/hourLocation: Mont Kiara, Kuala Lumpur, MalaysiaOverall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia INITIA Group SG Full time 2,000 - 3,500 per year

    Job Title: Customer Service OfficerJob Level: SupervisoryDepartment: Operations Department - SalonRate: RM /month and RM 12-16/hourLocation: Mont Kiara, Kuala Lumpur, MalaysiaOverall Job Objectives:The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Asia Global Advisory Full time 20,000 - 30,000 per year

    AGA is assisting our client, a leading integrated healthcare network in Singapore, renowned for its world-class hospitals and dedication to delivering exceptional patient care. Committed to advancing medical innovation and clinical excellence, the network provides a comprehensive range of healthcare services, earning a reputation as one of the country's most...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pertama Digital Berhad Full time 33,600 - 48,000 per year

    Company DescriptionPertama Digital Berhad is dedicated to supporting impactful and inclusive technology-driven initiatives in the Govtech and Fintech sectors. We specialize in creating solutions that empower and benefit Malaysians, enhancing accessibility and effectiveness. With a focus on innovation and community impact, Pertama Digital Berhad is at the...

  • Customer Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time 30,000 - 60,000 per year

    The key responsibilities:To provide excellent customer service through various channels, calls, emails, WhatsApp, customer portal, social media and chatbot, focusing on resolving customers' queries at the first point of contact by ensuring timely responses and resolution.Attending to customer enquiries with problem-solving abilities regardless of...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VR Excellent (M) Sdn Bhd Full time 24,000 - 42,000 per year

    We are looking for Customer Service Officer to be based in Jalan Tun Razak, Kuala Lumpur.Key Responsibilities:Deliver 24 hour one-stop customer service.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at...

  • Customer Service Officer

    18 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Full time 20,000 - 30,000 per year

    Our Client is a Malaysian company offering premium skincare, personal care, and wellness products, while providing entrepreneurial opportunities to help individuals achieve financial freedom and personal growth.Our client is seeking for Customer Service Officer who is responsible for delivering excellent customer service, handling sales and member...