Head, Commercial Banking Business Centre

2 days ago

CBBC Subang Jaya, Malaysia RHB Bank Full time 100,000 - 120,000 per year

Primary Objective:

  • Provide leadership and management to the centre sales team to deliver the annual sales and growth targets
  • Responsible for SME/SMI and middle market commercial loans growth and credit quality
  • Drive customer acquisition, satisfaction and retention
  • Grow market share and share of customers' wallet

Key Responsibilities:

  • Develop, implement and manage the center sales plan to achieve the CBBC's target
  • Build up market share of commercial loans in respective regions
  • Responsible for deposits growth
  • Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
  • Develop and maintain a network of business contacts
  • Cross sell other Bank's products
  • Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
  • Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
  • Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
  • Resolve customers' complaints and attend to requests in a timely manner
  • Ensure that there are no adverse reports from the audit findings of the centre.
  • Ensure compliance to the policies and procedures set by the Bank.
  • Ensure timely review of credits with view to continue / increase exposure

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