Temporary Shipper Support

23 hours ago

Subang Jaya, Selangor, Malaysia Ninja Van Full time 24,000 - 48,000 per year

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Job Description
  • Cainiao Ticketing System Management
Respond to and resolve tickets via the Cainiao ticketing system, ensuring all cases are handled within SLA and documented properly.
  • C-Desk Ticket Handling
Process and follow up on C-Desk tickets from China team, ensuring timely closure and issue resolution. Using translation method to assist tickets.
  • RPU (Return Pickup) Case Handling (MY & SG)
Investigate and manage return pickup issues across Malaysia and Singapore; coordinate with operations and Cainiao for quick resolutions.
  • FSR Case Escalation
Support field service escalations requiring attention beyond standard workflows; act as a liaison between teams to drive resolution.
  • Mandarin Language Support (Calls & Tickets) - If Mandarin Speaking
Assist Customer Service and Shipper Support teams by handling Mandarin-speaking queries via calls or written communication, ensuring smooth interaction for non-English-speaking customers.
  • Ad-hoc Duties
Any other related duties and responsibilities the Company may properly assign to or confer upon you from time to time.Job Requirements
  • Minimum educational certification in SPM or equivalent (O-Levels, SKM)
  • Strong interpersonal and communication skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Comfortable using ticketing systems and tools (e.g., C-Desk, Cainiao platform).
  • Detail-oriented, organized, and solution-driven.
  • Prior experience in customer support, operations, or logistics is an added advantage.
  • Proficiency in Mandarin is an added advantage (Not compulsory).
RM80 - RM80 a day Daily rate, paid monthly

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

  • Temporary Executive

    3 days ago

    Subang Jaya, Selangor, Malaysia Asia e University Full time 24,000 per year

    Filing, scanning, photocopying, and organizing documents.Data entry into spreadsheets, databases, or systems.Assisting with record keeping and updating files.Answering phone calls and taking messages.Handling basic inquiries from staff, students, or visitors.Assisting with preparation of reports, letters, and memos.Supporting event arrangements (e.g.,...

  • Regional Senior Associate, Cross Border

    3 days ago

    Subang Jaya, Selangor, Malaysia Ninja Van Full time $30,000 - $60,000 per year

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Regional Senior Associate, Cross Border

    3 days ago

    Subang Jaya, Selangor, Malaysia Ninja Van Full time 60,000 - 120,000 per year

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Temporary Credit Control Assistant

    3 days ago

    Subang Jaya, Selangor, Malaysia HEALTH CONNECT SDN BHD Full time 30,000 - 60,000 per year

    Who We AreAt Mediexpress (M) Sdn Bhd, we're proud to be one of Malaysia's leaders in managed healthcare services and part of a global Japanese multinational group. We believe in making healthcare services simpler, smarter, and more effective — and we know it takes great people to make that happen.What You'll Be DoingAssist the Credit Control team in...

  • Admin Support Officer

    3 days ago

    Petaling Jaya, Selangor, Malaysia vad capital sdn bhd Full time 14,400 - 48,000 per year

    Temporary for 3 + 9 monthsThis role will be an admin in the Sales department, support sales documentation and other ad hock task:Responsibilities:Assist Auto Finance Sales team with loan processing, agreement signing, and funding-related matters.Gather complete customer information, perform KYC checks, and submit accurate loan applications.Provide excellent...

  • Retail Part-Time Promoter

    3 days ago

    Subang Jaya, Selangor, Malaysia Matchlink SDN BHD Full time 20,000 - 30,000 per year

    HIRINGFULL-TIME TEMPORARY STAFFRETAIL PROMOTER(2-MONTH CONTRACT)Join one of the largest telco stores atSunway Pyramid Shopping Mall.Duration: 2 months (Dec–Jan)Salary: RM2,000–RM2,500 (based on experience)Hours: Shift-based, up to 45 hr/week (OT applies)Working Days: 5 days/week, 2 days offJob Scope Summary:Support customers before and after sales,...

  • Intern - Technical Support Engineer

    21 hours ago

    Petaling Jaya, Selangor, Malaysia CMGI Berhad Full time 12,000 per year

    Technical Support Engineer (System Support & Command and Control Centre)Are you ready to kickstart your IT career? Join us as a Technical Support Engineer Intern and gain hands-on experience solving real-world IT challenges in a fast-paced environment.What You'll Do & Learn:Monitor & Maintain Operations – Oversee retail facilities and ensure smooth daily...

  • Executive, Finance Shared Service

    21 hours ago

    Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Regional Assistant Manager, Cross Border

    21 hours ago

    Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Intern - Finance

    3 days ago

    Subang Jaya, Selangor, Malaysia Sunway Group Full time 12,000 - 24,000 per year

    Job Description:· Process Accounts Payable invoices, payments and to notify vendors upon remittance of payment.· Process Accounts Receivable invoices, receipts and generate monthly Statement of Accounts.· Assist in following up with internal and external stakeholders to ensure timely posting, payment, and compliance and submission requirements are met.·...