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Senior Engineer – After Sales
2 weeks ago
Job description:
About the Role
We are looking for an experienced Senior Engineer – After Sales to join our Service Department. You will play a key role in supporting customers, resolving HVAC/chiller technical issues, and ensuring smooth service operations across local and international markets.
What You Will Do:
- Provide remote and onsite technical support for HVAC/chiller products.
- Lead advanced diagnostics, repairs, and testing for escalated cases.
- Work closely with R&D, Quality, and Production teams to drive product improvements.
- Prepare and maintain service documentation, manuals, and technical bulletins.
- Support warranty evaluations, parts verification, and replacement logistics.
- Manage SAP documentation (SO, DO, PGI) and coordinate shipments.
- Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).
What We're Looking For:
- Bachelor's Degree in Engineering (Mechanical/Electrical/Electronics).
- Minimum 5 years' experience in HVAC field service or technical support.
- Strong troubleshooting and problem-solving skills in chiller systems.
- Ability to read Chinese technical documents (speaking not required).
- Proficiency in Microsoft Office and SAP (preferred).
- Strong communication skills in English and Malay, with a collaborative team spirit.
Job Types: Full-time, Permanent
Pay: From RM3,000.00 per month
Work Location: In person
