Junior Customer Service Officer

21 hours ago

Klang, Selangor, Malaysia ARYZTA Full time 24,000 - 36,000 per year

Primary Job Purpose:

Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed.

Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction.

Mainly responsible for supporting customer through a variety of means, such as order taking, order entry, WhatsApp chats, email, phone calls, B2B system etc.

Work effectively with all peers and teams in Finance, Sales, Marketing, Operations, Trade Asset and IT to influence and improve customer services.

Key Accountabilities:

  • Greet customer warmly and ascertain problem or reason for calling

  • Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley

  • Assist with placement of customer orders through email, fax & whatsapp

  • Picking list report (Klang Valley/Outstation) to Tiong Nam warehouse

  • Coordinate with customers and logistics to ensure smooth and timely delivery

  • Arrangement of return goods

  • Self pick-up order arrangement by customer and sales team

  • Assist customer on submission of Halal Certs, Credit Notes & CTCs.

  • Arrangement of samples delivery (Delivery Order) to customers

  • Issue Purchase Request for stationery and other service related to CS department

  • Create & Register New Debtor in GP System.

  • Process and coordinate Invoice/Do management for customers

  • Retrieve orders and submit E-invoice through B2B system.

Experience and Skills Required:

  • 1-2 years related in Customer Service experiences

  • Able to speak and write in English and Bahasa Malaysia

Soft Skills and Other Requirements:

  • Familiar with Microsoft Dynamics GP & SAP is preferred.

  • Good Microsoft Office Skills, especially MS Office Excel.

  • Good Interpersonal and communication skills.

  • Has the ability to work as a part of a multifunctional team.

  • Good Team-Work and good Interpersonal Skills

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • Would you be willing to work in Pulau Indah, Port Klang?
  • What is your current salary?
  • What is your expected salary ?

Work Location: In person

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