Executive - Business Channels (Operations & Customer Service)

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities) Sales & Service 1. Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results 2. Carry clear targets for specific products – CASA and FD Book growth and Account opening, Cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops 3. Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling 4. Perform Meeter-Greeter/Navigator role on rotational basis / as applicable 5. Assist in calling up customers for service / sales interactions 6. Step out of the branch to meet customers for service / sales discussions occasionally / as applicable 7. Participate in weekend open houses/cross selling initiatives, as and when required 8. Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration 9. Accept assignments as required to maintain adequate staffing levels throughout branch network. Operations 10. Carry out Branch RCSA through sample checking and effective rectification as applicable 11. Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner. 12. Over-ride transactions as per Bank defined transaction limits. 13. Read, understand and comply with Bank's internal SOPs as applicable 14. Be on stand-by during weekend for SST activities, as and when applicable 15. Perform Relief CSOM/2nd Liner functions as and when applicable 16. Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier) 17. Comply with staff transfer guidelines through inter-branch/region transfer as part of operational risk mitigation 18. Observe the Bank's Code of Conduct & Ethics Other Responsibilities 19. Maintain confidentiality of customers and Bank's information in a responsible manner 20. Keep a clean, organized work area and maintain a professional appearance 21. Attend all trainings as applicable including e-learning/Work-day 22. Filing of reports 23. Occasionally help in branch housekeeping activities, including but not limited to moving of cartonboxes, retrieving of vouchers from storage, etc. 24. Carry out other duties as assigned periodically.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.