Commercial Operations Lead

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Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Petaling Jaya, Selangor, Malaysia

Job Description:

Commercial Operations Lead – Surgical Vision Malaysia

Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial

operations lead will work closely with local Commercial team and cross-functional teams in SEA

Major Duties & Responsibilities
End-to-end Revenue Recognition

• Consolidate monthly demand at SKU level by liaising with local sales representatives on identifying demand based on actual and forecasted consumption.

• Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.

• Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.

• Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.

Inventory Management

• Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.

• Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.

• Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.

• Accountable for consignment and samples management in accordance with SOP and compliance.

Data Management and Analysis

• Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g. BP, JU, NU and LRFP).

• Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.

• Accountable for distributor profile management including pricing and ensuring distributor's KPIs are met in operations and inventory management.

• Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.

Other Operations Matters
• Monitor Key Performance Indicators aligned with distributors based on the agreements.
• Monitor and track all products issued for demonstration (not-for-sales) purposes.
• Support the market lead with monthly country sales and operations meetings.
• Seek for opportunities to improve ways of working and identify operational efficiencies.
• Ensure compliance requirements are all met with all operational matters.
• Leverage PowerApp for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup and emergency consignment.
• Participate in ad hoc key projects per assigned by Commercial Head (e.g. assimilation of new business/products)

Key Stakeholders

• Local commercial team and cross functional teams (HCC, regulatory affairs and legal) in Malaysia market

• SEA Leadership team and cross functional teams (Finance, Procurement, Tax, etc) under Asia Pacific Surgical Vision organisation.Qualifications

• Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).

• A minimum of 5+ years of experience in operations or finance.
• Advanced computer literacy (Powerpoint, Excel, etc.)

• Demonstrated ability to influence business partners with fact-based data.

• Strong collaborative, communication, and interpersonal skills.

• Ability to communicate complex matter in a simple term to various stakeholders.

• Ability to define problem statement and propose solutions / recommendations.

• Team player across levels, functions, and reporting lines.

Additional Information

• Job Field: Commercial Operations

• Location: Malaysia

• Organization: JJSV Manufacturing Sdn Bhd

• Travel: Yes, 10 % of the Time
 

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