Executive, Service Delivery

3 days ago

Wisma Capital A, Malaysia AirAsia Full time 40,000 - 80,000 per year


Job Description

Key Responsibilities
Onboarding Process Development & Execution:

  • Preparing customized partner integration documentation tailored to each partner's needs

  • Involve in calls to introduce the partners to the company systems & processes
    and propose a relevant solution in terms of the integration.

  • Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

  • Work closely with cross-functional teams (commercial and tech) to ensure
    seamless partner onboarding.

  • Coordinating with relevant departments to address partner queries and resolve issues promptly. 

Monitoring and Servicing:

  • Execute monthly reconciliation (if necessary), validate monthly invoices, and
    investigate any monthly points fulfillment issues.

  • Handling email escalations from partners on any system or points-related
    issues and providing solutions.

  • Campaign/Ad hoc Points fulfillment

Development of process and procedures

  • Creating/updating the current/new process and procedures from time to time following any changes.

Additional ResponsibilitiesProduct/Voucher Setup

  • Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

  • Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

  • Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time

  • Executive, CX Design

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 120,000 - 180,000 per year

    Job Description The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience across all touchpoints. Sitting within the Customer Experience Department, the CX Design team transforms friction into fluidity — optimizing process flows, building automations, and creating dashboards using tools like...

  • Senior Executive, Business Development

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 4,000 - 5,500 per year

    Job DescriptionAbout us:As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is...

  • Cargo Sales Executive

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 60,000 - 120,000 per year

    Job DescriptionJob Summary:The Cargo Sales Executive plays a key role in supporting Turkish Cargo's daily sales activities, rate management, and booking operations. The role ensures timely and accurate handling of customer enquiries, reservations, and partner airline coordination to deliver efficient cargo movement and maintain service quality.Location:...

  • head of cargo

    17 hours ago

    Wisma Capital A, Malaysia AirAsia Full time 80,000 - 240,000 per year

    Job DescriptionABOUT USAt Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to...

  • Backend Engineer

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 60,000 - 120,000 per year

    Job DescriptionJoin the BigPay Team Levelling up people's life, one transaction at a time.What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems,...

  • Senior Manager, Business Development

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 120,000 - 240,000 per year

    Job DescriptionPosition Summary - Senior Manager, Business Development (HOTEL)The Senior Manager, Business Development (Hotel) is a strategic and results-driven leader responsible for identifying right inventory suppliers, developing, and securing new business opportunities and partnerships that drive significant revenue growth and market share for the...

  • Compliance Manager

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 800,000 - 1,200,000 per year

    Job DescriptionJoin the BigPay Team Levelling up people's life, one transaction at a time.What we do, and why we do itThe financial system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems,...

  • Marketing Intern

    18 hours ago

    Wisma Capital A, Malaysia AirAsia Full time 40,000 - 60,000 per year

    Job DescriptionWhat we do, and why we do it The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It's time for a change, and you can be part of this...

  • Finance Manager, Commercial

    18 hours ago

    Wisma Capital A, Malaysia AirAsia Full time 80,000 - 120,000 per year

    Job DescriptionJoin the BigPay Team Levelling up people's life, one transaction at a time.What we do, and why we do itThe financial system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems,...

  • Finance Lead

    3 days ago

    Wisma Capital A, Malaysia AirAsia Full time 120,000 - 240,000 per year

    Job DescriptionJoin the BigPay Team Levelling up people's life, one transaction at a time.What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems,...