Part-Time Customer Experience Executive

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bjak Sdn Bhd Full time 20,000 - 30,000 per year

Work Arrangement:

  • Minimum 2 consecutive days per week (may include weekdays and weekends)
  • Full working hours on scheduled days: 9 hours per day (including 1-hour break) or until task completion
  • Payment based on tasks completed
  • Work Location: Fully work from office — 1 Tech Park, Bandar Utama
Position Overview

We are looking for a Part-Time Customer Experience Executive to join our team in providing exceptional service to our customers. You will be the first point of contact for customer inquiries and play a key role in ensuring their satisfaction through prompt, professional, and empathetic support.

This role is ideal for individuals who are proactive, detail-oriented, and passionate about delivering great customer service while working on a flexible, task-based schedule.

Key Responsibilities
  • Manage customer communications (mainly via chat and calls) from initial contact to resolution, escalating issues to relevant departments as needed.
  • Maintain a solid understanding of company products to assist customers effectively.
  • Provide timely, accurate, and courteous assistance to customers.
  • Own the customer feedback loop — gather insights and relay them to internal teams to improve products and experiences.
  • Go above and beyond to ensure customer satisfaction and uphold service excellence.
  • Collaborate with teammates to ensure timely turnaround and quality responses.
  • Share ongoing feedback on customer trends, challenges, and opportunities.
  • Stay up to date with company policies, procedures, and product updates.
  • Contribute to a positive, team-oriented work environment.
Requirements
  • Local candidates only
  • Fully work from office at 1 Tech Park, Bandar Utama
  • Able to commit to a minimum of 2 consecutive days per week (may include weekdays and weekends)
  • Working hours: 9 hours per day (including 1-hour break) or until task completion
  • Payment based on task completion
  • Open to fresh graduates
  • Strong command of English and Bahasa Malaysia
  • Minimum Diploma/Degree in any field
  • Excellent attention to detail and strong communication skills
  • Positive attitude, strong work ethic, and sense of responsibility
  • Comfortable in a fast-paced and dynamic work environment
  • Immediate availability is an advantage
Benefits
  • International work environment and flat team structure
  • Supportive and practical team culture
  • Free hands-on and theory training provided
  • Opportunity to gain professional experience in customer service
  • Casual and friendly office environment

  • Senior Executive, Customer Experience

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time 60,000 - 120,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Senior Executive, Customer Experience

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 90,000 - 120,000 per year

    We're looking for a dedicated and empatheticSenior Executive, Customer Experienceto join one of the leading Insurance companies. In this role, you'll proactively reach out to customers who have shared feedback or concerns, ensure their issues are addressed, and identify opportunities for improvement. Key ResponsibilitiesMonitor customer feedback and survey...

  • Customer Experience Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bjak Sdn Bhd Full time 40,000 - 80,000 per year

    Position Overview:As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and...

  • Customer Experience Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia N2N Connect Berhad Full time 40,000 - 80,000 per year

    About the Role:We are looking for a Customer Support Executive to join our IT Service Helpdesk team. In this role, you will serve as the primary contact for clients and brokers, providing professional assistance, resolving technical issues, and ensuring a seamless customer experience. The ideal candidate has strong communication skills, technical aptitude,...

  • Executive, Customer Experience

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KKday Full time 60,000 - 120,000 per year

    About KKdayKKday is accelerating the world's transition to the brand new travel experience.As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover,...

  • Part-Time Business Development Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IZM IT Services Full time 30,000 - 60,000 per year

    Location:Remote / Hybrid (Malaysia)Employment Type:Part-Time / Commission-Based (Flexible Hours)Job PurposeWe are a growingAI and software startupseeking aPart-Time Business Development Executiveto help us expand our client base and build long-term business relationships.Your main responsibility will be toidentify, approach, and convert clientswho require...

  • Parts Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SR EV Automotive Sdn Bhd Full time 14,400 - 180,000 per year

    ABOUT USOur Company has been established since Year We are proud to be the leading Tesla approved body and paint shop in Malaysia, recognized for our dedication to excellence in automotive finishing.  Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.We are committed to...

  • Part-time Retail

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Modinity Sdn Bhd Full time 16,640 - 20,800 per year

    Responsibilities:Ensure high level of customer satisfaction through excellent sales service.Maintain outstanding store condition and visual merchandising standards.Maintain a fully stocked store and perform inventory stock check.Assists customers with purchase decisions in order to achieve sales target.Actively involved in the receiving of new shipments and...

  • Customer Experience Program Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia respond Full time 120,000 - 240,000 per year

    ocation:Kuala Lumpur, MalaysiaTeam:Customer Experience (CX)Role:CX Program ManagerMode:Full-time roleAbout Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award,...

  • Customer Experience Program Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Respond Full time 120,000 - 240,000 per year

    Location: Kuala Lumpur, MalaysiaTeam: Customer Experience (CX)Role: CX Program ManagerMode: Full-time roleAbout Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100...