Customer Success Specialist

6 hours ago

Bayan Lepas, Penang, Malaysia Arvion Services Full time 30,000 - 60,000 per year

Job Overview:

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What You Will Do:

  • Provide excellent support to customers via phone and email
  • Assist with online orders, inquiries, and issue resolution
  • Handle payments and sensitive data securely
  • Maintain a professional and empathetic attitude at all times
  • Escalate complex issues to the appropriate teams
  • Collaborate with team members to enhance customer experience
  • Stay updated on products and meet performance KPIs

What Makes You A Good Fit:

  • Minimum qualification: SPM or equivalent and above
  • Languages: Fluent in Mandarin and English (spoken & written)
  • Strong communication and problem-solving skills
  • Able to work on a 24/7 rotational shift, including weekends and public holidays
  • At least 6 months of customer service experience is preferred but not mandatory
  • Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields)

What We Offer

  • EPF & SOCSO contributions
  • Medical insurance
  • Maternity leave in accordance with statutory requirements
  • Full training provided with continuous development support
  • Language allowance for Mandarin speakers
  • Career growth opportunities within a global company
  • Supportive, multicultural team environment

  • Customer Success Specialist

    5 hours ago

    Bayan Lepas, Penang, Malaysia Two95 International Inc. Full time 36,000 - 39,600 per year

    Job OverviewAs a Customer Success Specialist, you will be the primary point of contact for our Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services. You'll handle customer inquiries, resolve issues, and support customers in a friendly and efficient manner.RequirementsJob...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Penang, Malaysia ARVION SERVICES SDN. BHD. Full time 48,000 - 54,000 per year

    Job Overview:We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You'll be part of a high-performing, multicultural support team that represents the client's values of...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Penang, Malaysia Teleperformance Full time 14,400 - 120,000 per year

    OverviewJob Description:We are hiring a Marathi-speaking Customer Service Representative to join our team in Penang, Malaysia. In this role, you will be responsible for handling customer inquiries via email, live chat, and phone, delivering excellent service and support to ensure customer satisfaction.QualificationsBachelor's Degree is a...

  • Customer Service Specialist

    2 days ago

    Bayan Lepas, Penang, Malaysia IByte Technology Solutions Full time 40,000 - 60,000 per year

    Company DescriptionIByte Technology Solutions goes beyond traditional software development and consulting services. With unparalleled expertise in crafting innovative solutions, we specialize in talent acquisition and resource supply, ensuring clients have access to the brightest professionals in the industry. Our commitment to excellence extends beyond...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewWe are seeking a detail-oriented and motivated Annotation Agent to join our team. The Annotation Agent will be responsible for accurately and efficiently labeling or annotating data according to project specifications. The ideal candidate should possess a keen eye for detail, excellent communication skills, and the ability to work collaboratively in...

  • Customer chat support specialist

    2 weeks ago

    Bayan Lepas, Penang, Malaysia IByte Technology Solutions Full time 40,000 - 60,000 per year

    Company DescriptionIByte Technology Solutions goes beyond traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our dedication to excellence extends beyond creating innovative solutions, as we comprehend the importance of...

  • HRSC Specialist-Payroll

    2 days ago

    Bayan Lepas, Penang, Malaysia Career Wise Full time 60,000 - 120,000 per year

    Overview of Position The HR Service Specialist will be responsible for working with the Regional Services Hubs, employees, HR Systems to provide EMEA payroll input management, Success Factor Time, customer service, and operational support on an array of back-end HR related processes.Key Responsibilities: -Responsibilities include but are not limited to...

  • Sea Import Customer Service

    5 hours ago

    Bayan Lepas, Penang, Malaysia Consol Alliance Full time 40,000 - 80,000 per year

    Company DescriptionConsol Alliance is a trusted logistics partner in Australia, offering a range of services tailored to meet diverse customer needs. Our dedicated team of specialists has extensive knowledge and expertise in managing requests, from supplier collection to cargo transportation through air and sea freight. We pride ourselves on providing...

  • Specialist 2, Inside Product

    2 days ago

    Bayan Lepas, Penang, Malaysia Dell Full time 200,000 - 220,000 per year

    Technical Inside Sales Representative (Bahasa Indonesia Speaking) At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical consultation...

  • Specialist 2, Inside Product

    2 days ago

    Bayan Lepas, Penang, Malaysia Dell Technologies Full time 57,600 - 172,800 per year

    At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical consultation during the sales process. They directly advise customers on...