it service desk analyst

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

[𝐇𝐈𝐑𝐈𝐍𝐆] Local Japanese speakerWe're looking for Service Desk Analyst (Japanese speaker) in KL.Bukit Jalil | RM9,000-RM10,000 | Japanese speaker Position:●Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.●Document and categorize incoming requests, ensuring accurate tracking and resolution....

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

1-4 Years of experience in technical support / service deskThe individual Service Desk analyst will provide level 1 IT Service Desk supportProvide support to end user via phone, chat, email or webAbility to diagnose and resolve common hardware/software/network issuesFamiliarity with Windows, macOSProficiency in troubleshooting tools like Outlook, Word,...

Key Responsibilities: Provide 1st and 2nd line remote support for software, hardware, and network issues Manage incidents, service requests, and technical escalations Maintain documentation, knowledge base, and process improvements Ensure high service quality, meeting or exceeding SLAs and customer satisfaction Collaborate within the Service Desk team to...

Service Desk Support personnel are responsible for managing customer inquiries and requests through various channels, including email, phone, and selfservice portals. They are expected to gather detailed information regarding reported issues, escalate them to the appropriate business unit or functional team, and document all interactions within the company's...

Academic Qualification * A diploma or bachelor's degree in Information Technology, Computer Science, or any dicipline. 2. Skills * Fundamental understanding of computer hardware and software. * Ability to follow standard operating procures and escalate issues when necessary * Customer-focused attitude, eagerness to learn, and ability to work effictively in a...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...