Project Quality Assurance

Responsibilities
The Linguistic Intelligence team supports AI language model development with high-quality data annotations in collaboration with our vendor partners. By using our model, we automatically capture speech that violates the TikTok safety policy, and we ensure that TikTok's excellence shines in all languages and regions of the world.

Our growing team supports a number of different workflows ranging from speech to text annotation, language identification, translation, AI Chat Bots, and customer service models. As our workflow and project scope are constantly expanding, we are looking for a highly motivated PQA to drive deliverables through various steps in working with our internal team and vendor partners.

Content QA interacts with images, video and text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis.

What will I be doing?

• Designing the onboarding process, training plans for project assigned, delivering process & policy training to both internal team members and BPOs.

• Coordinating and liaising with key stakeholders, both internal and external, to ensure that team members successfully meet strict training & production go-live dates.

• Responsible for facilitating knowledge transfer and retention among vendor and internal teams, whether during onboarding or live operations, to ensure that policy knowledge remains up to date at all times.

• Supporting the development and ownership of policy guidelines, ensuring that guidelines are clear, comprehensible, and up-to-date at all times.

• Designing the quality management strategy for assigned projects in line with project plan, to ensure robust quality mechanisms are in place to meet the goals of each stage throughout the project life cycle.

• Responsible for ensuring the successful delivery of projects in collaboration with XFN stakeholders, including but not limited to project POCs, Vendor Management & Product teams

• Monitoring queue data, recording daily output, and quality metrics to ensure that the project remains on track to meet key project deliverables.

• Responsible for fully managing the project's quality by conducting daily Root Cause Analyses (RCAs), deep dives, and quality trends analysis. Providing detailed RCA of errors and feedback to respective team members through calibration sessions, and recommending action plans to enhance quality scores and metrics.

• Communicating and collaborating cross-functionally to address any system/platform issues and project bottlenecks, ensuring timely follow-up and resolution.

• Conducting risk assessments on key project deliverable metrics such as quality, output and timelines adherence to proactively identify potential risks to key deliverables before they occur.

• Supporting QA-related projects as necessary, such as process optimization, sampling plan development, appeal mechanism implementation, labeling policy optimization, and policy cascading process refinement.

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

• Any other duties as assigned

Qualifications
Minimum Qualifications:

• BPO background/vendor management experience is compulsory

• Bachelor's Degree or equivalent education/experience, advanced degree is preferred;

• Minimum 1 year working experience as Quality Assurance Analyst; experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;

• Strong attention to details and ability to work independently;

• Possesses good interpersonal skills;

• Full proficiency level in English.

• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role and resilience and commitment to self-care to manage the emotional demands of the role.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​