Customer Service Analyst 2

6 hours ago

George Town, Penang, Malaysia Citi Full time 60,000 - 120,000 per year

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges

Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • ​Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

  • Conduct necessary analyses to address client needs

  • Communicate resolutions to clients

  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed

  • Inform clients about problems (system failures, market issues) and provide regular resolution updates

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 3-5 years of relevant experience

  • Experience in customer service preferred

  • Computer proficiency

  • Consistently demonstrate clear and concise written and verbal communication

  • Proven investigative and analytical skills

  • Demonstrated ability to present concepts and influence change

  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Proven ability to work under limited supervision within a team environment

Education:

  • Bachelor's degree/University degree or equivalent experience

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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