Cafe Supervisor

8 hours ago

Petaling Jaya, Selangor, Malaysia The Coffee Bean & Tea Leaf Full time

Key Responsibilities

In this role, you will:

  1. Sales and Customers Service Maintain a profitable reputable café, that is:


•

Handle cash transactions honestly, efficiently, and accurately.

  • Assist in the supervision of the profitable café.

  • Assist the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.

  • Maintain an efficient, friendly service standard at all time.

  • Politely answer the telephone and customer questions.

  • Respond proactively to prevent and resolve customer service situations.

  • Handle all drink and food items during preparation safely.

  • Sell and serve baked goods and miscellaneous food items to customers.

  • Verbally receive and call back customer orders in a friendly manner. So as to meet and exceed sales targets, and surpass customer's expectations on each occasion.

  • Store Operations Maintaining efficient and sales targets, and surpass customer's expectations on each occasion, that is:

  • Complete daily report as assigned.

  • Inform the Café Manager / Assistant Manager of any operational inconsistencies.

  • Maintain acceptable amounts of coffee, baked goods and supplies for the bar.

  • Order baked goods, coffee and supplies when needed.

  • Perform opening and closing duties

  • Report all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.

  • Report potential safety hazards to Café Manager / Assistant Manager.

  • Restock shelves when necessary.

  • Clean the bar area, floor, grinders, take out trash, etc routinely.

  • Take bank deposit to the bank and brings change back if necessary. So as to create an environment conducive for attaining monthly sales targets.

  • Employee Development Motivating & Developing crews, that is:

  • Assists in the training of new employees.

  • Delegates duties to Brew Crews as necessary.

  • Leads by example.

  • Motivates crews to maintain and serve consistent quality products every time.

  • Perpetuates Company philosophy and culture.

  • Schedules breaks as necessary. So as to develop and motivate our employees.

  • Product Knowledge Deliver consistent quality products, that is:

  • Assist the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.

  • Maintain the highest quality, consistent product standards.

  • Oversee drink-making and ensuring that only consistent quality drinks and products are served.

  • Strictly adhere to and enforcing SOPs on all drink and gourmet items. So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

  • Store Presentation Maintain a comfortable, conducive outlet by:

  • Follow guidelines on music.

  • Keep all tables cleared of trays and used utensil or cups.

  • Keep all floors dry & free of litter.

  • Maintain a clean, well-merchandised café. So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea. Your Ingredients


•

Diploma in any related field


•

Fresh graduate


•

Customer service skills


•

Multitasking skills


•

Good analytical skills


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An eye for details


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Good communication skills


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A team player with good leadership and interpersonal skills


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Articulate and able to communicate effectively across all functions and levels


•

Able to adapt to organizational changes and able to work under pressure


•

Responsible, reliable, independent and has a sense of urgency Performance & Rewards At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

  • World Class training in our Malaysia Barista Academy

  • Competitive Salary

  • Performance & Attendance Bonuses

  • Brew Crew discounts

  • Career Journey with Individual Development Plans

  • Flexible working hours

  • Medical benefits Our 'FROTH' VALUES We believe in the fundamental truths that guide us through our daily lives:

  • FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

  • RESPECT - We are inclusive and honour each other's values, opinions and diversity.

  • OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

  • TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

  • HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM2,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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