Marketing & Front Desk Coordinator

7 hours ago

Kota Kinabalu, Sabah, Malaysia Luminous Skin Beauty Salon Sdn Bhd Full time 20,000 - 40,000 per year
Key Responsibilities
  • Social Media Management: Fully responsible for managing and updating all social media platforms (e.g., Instagram, Facebook, TikTok).
  • Daily Content: Create, post, and manage engaging daily stories and feed content to promote services, highlight results, and drive client interest.
  • Campaign Development: Brainstorm, develop, and execute creative marketing promotions and ideas (e.g., seasonal deals, loyalty programs).
  • Graphic Design: Design visually appealing social media posts, stories, and promotional flyers using design tools (e.g., Canva, or similar).

  • Engagement: Monitor social media activity, engage with followers, and track performance metrics.

  • Client Communication: Professionally answer and manage incoming phone calls, replying promptly to client messages received via WhatsApp, direct messages on social media, and email.

  • Appointment Management: Efficiently manage the appointment schedule, including booking, rescheduling, and confirmation, ensuring the treatment schedule is optimized.
  • Client Records: Accurately update and maintain confidential client records and service history.
  • Sales Support: Process payments, handle retail product transactions, and assist clients with general inquiries about services and products.
  • Lobby Presentation: Ensure the reception area is tidy, welcoming, and presentable at all times.
Requirements & Qualifications

Requirements: Proven experience in social media management, content creation, and/or a front-desk/admin role is highly desirable.

Skills:

  • Excellent written and verbal communication skills (essential for client interaction and content writing).
  • Proficiency with social media platforms (Instagram, Facebook, TikTok, etc.).
  • Basic graphic design skills (e.g., experience with Canva or similar tools).
  • Highly organized and detail-oriented, with strong multitasking abilities.

Attitude:

  • Professional, friendly, energetic, and a self-starter who can work independently.
  • A creative mind with a keen eye for aesthetics and design.

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