Club Manager/Assistant Club Manager

CLUB MANAGER/ASSISTANT CLUB MANAGER

For New ANYTIME FITNESS CLUB IN PJ AND OTHER NEW UPCOMING GYMS

About the job

Description & Requirements

Who We Are

Anytime Fitness is the fastest-growing gym franchise in the world. We are on a mission to make the world a healthier place by offering our members a fun, inviting, safe, and friendly experience.

We are in the business of creating transformational experiences that support members in being healthier, moving better, and growing meaningful connections in a fun-loving community. We owe our success to our commitment to our people, excellence, and creating incredible connections in every community we're in. As a company, we believe that creating positive change to build a healthier and thriving future for our members starts with creating an equitable, inclusive, growth-focused environment for our people.

Who You Are

You are the type of person who is energized by interacting with people. Your can-do attitude has already helped you overcome a number of challenges in your life. You are ambitious and love making people smile. You value learning over results and love the feeling you get knowing you did a great job at something. Being part of a team means something more to you than just doing your own job. You perfectly navigate between looking out for your team's well-being and courageously stepping in to help them feel successful.

What You'll Be Doing

As a Club Manager, you are a leader. You're accountable and feel responsible for every aspect of the gym operations, all sales, and customer service. You are dedicated to relentlessly ensuring all club areas are engaged, performing, and delivering world-class membership experiences. Club Managers build exceptional teams to drive strategy and achieve key results for the business. In partnership with senior management, you are responsible for the talent acquisition strategy of your club and the ongoing development and growth of your team and your members.

Core Responsibilities of The Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team and club members.
• Establish a vision for the club based on key metrics and initiatives. Ensure all team members are connected, engaged, and informed.
• Build and foster a strong and psychologically diverse team that includes team members with various personalities, experiences, backgrounds, and skillsets to drive club operations.
• Help manage the club's hiring process, including recruitment, selection, and onboarding, ensuring a focus on DEI (Diversity, Equity, and Inclusion).
• Support, encourage and oversee all team members' ongoing learning and development consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance.
• Engage in and drive career discussions to support and reinforce team understanding of how working at Anytime Fitness will contribute to career and personal growth by sharing internal opportunities.
• Provide team member recognition, gap assessment, and overall performance documentation to support growth. Reinforce your team's career and personal growth and address real-time performance concerns.
• Plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
• In partnership with HR, address all employee relations issues and conflicts.

Member Experience And Community

• Support team members (e.g., leading by example or coaching) to ensure a great member experience, including the relentless application of our P.L.E.A.S.E Service Model.
• Lead dynamically by example by being visible on the floor to assess, anticipate, and fulfil the needs of the business, team, and members.
• Address members' concerns and emergency requests with a high sense of urgency.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.

Working With Others

• Establish supportive and productive relationships with all team members in the club.
• Encourage, and collaborate with team members to ensure an optimal member experience and support all club operations.
• Collaborate across clubs on related topics of customer service, operations, and sales/marketing.

Operations

• Manage whole club performance in accordance with goals (sales, budget, etc.).
• Assist in planning and executing high-level quarterly and annual planning for the club with respect to strategy, budget, and labour (including recruiting and training/development).
• Manage the club's business plan and make decisions to drive efficiency and effectiveness of all club operations.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Accountable for controllable budget, labour hours; annual sales plan target.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves honestly, fairly, and ethically.
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work in an inspiring manner.
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and celebrate different perspectives.
• Strategic Thinking: Sets strategies aligned to the company's vision and values to achieve goals/vision/further the mission; considers the 'big-picture implications of decisions.
• Resilience: Remains passionate and persistent; recovers quickly from setbacks.
• Change Management Leadership: Leads others through all phases of change processes and uncertainty.
• Business Acumen: Is able to quickly understand and address business information (e.g., , budgets and sales forecasts, statistics, business strategy, and approaches)

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the club you are assigned to.

Availability

• Willing to work a flexible schedule and some weekends

Other Willingness Requirements

• Willing to work as part of a team and can also complete work independently or alone.
• Willing to move through a club for most of a shift to help members and accomplish work.

Experience

• At least 4-years people management experience in Fitness industry is a plus

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary school diploma equivalent, or above.
• Experience: Min 2 years in customer service roles such as retail, hotel, or restaurant or sales-specific management experience.

Beyond The Paycheck (Benefits & Perks)

At Anytime Fitness, we care for and invest in the whole person – body, mind, and spirit. Our total rewards program is designed to support you in achieving your goals and focusing on the things you love. In addition to competitive base pay and a team-based bonus program, we offer generous employee discounts, fitness/yoga classes, and personal and professional development programs.

Note: Availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.

The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.