Partner Success Service

3 days ago

Subang Jaya Selangor, Malaysia iGroup Asia Pacific Ltd Full time 60,000 - 80,000 per year

Partner Success Service (South East Asia)

Skills set required as below:

1. Technical & Product Skills

  • Strong understanding of SaaS platforms (preferably or similar workflow/project management tools).
  • Ability to conduct solution mapping, configuration, and implementation aligned with client needs.
  • Proficient in analyzing business workflows and translating them into scalable digital solutions.
  • Familiarity with data visualization, reporting, and system integration concepts.

2. Project & Account Management Skills

  • Demonstrated ability to manage multiple client accounts and projects concurrently.
  • Strong organizational skills to ensure timely onboarding, delivery, and follow-up.
  • Capable of conducting gap analysis and presenting actionable improvement plans.
  • Detail-oriented with the ability to monitor service progress and ensure deliverables align with agreed scope.
  • Skilled in managing stakeholder expectations and driving satisfaction across all engagement stages.

3. Communication & Interpersonal Skills

  • Excellent written and verbal communication in English (Mandarin or Malay proficiency is an added advantage).
  • Strong presentation and consultation skills, capable of engaging with both technical and non-technical audiences.

4. Analytical & Problem-Solving Skills

  • Adept at identifying business gaps, performance bottlenecks, and improvement opportunities.
  • Strong problem-solving mindset with a proactive approach to issue resolution and continuous improvement.

5. Preferred Qualifications

  • Has experience in Customer Success, Account Management, Project Delivery, or Consulting roles (preferably in SaaS or digital transformation space).
  • Experience with , Salesforce, HubSpot, or similar platforms is highly desirable.

Job Benefits include:

13th-month salary, performance bonus, team-building activities or annual dinner, company trip, and other employee benefits.

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