Senior System Analyst

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• Lead the Agile development process and reach the goal of each sprint
• Engage in project planning, such as budget, human and computing resource allocations
• Supervise a group of developers to finish milestones on time
• Discuss with users and provide project timeline, milestones and regular update to the senior management
• Collect and analyze user requirements, conduct impact analysis and implement the system design
• Deliver quality solution and strive for better way to implement in terms of code efficiency and reusability
• Write and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagram
• Provide ongoing BAU support for existing systems
• Implements computer system requirements by defining and analyzing system problems
• Organize a code review session and decide a set of automated test cases
• Ensure applications in both desktop and mobile are compatible across different major browsers
• Provide suggestions on UX/UI design of the systems layout

KEY ACCOUNTABILITIES

• Review current technology and drive ways to leverage and improve productivity
• Select the right technology solutions for building the regional end-to-end sales platform
• Work closely with product manager and project team members for delivering quality projects and services.
• Develop best practices and tools for project execution and management.
• Maintain and measure the quality of project deliverables within defined and agreed project requirements.
• Be responsible for the development, maintenance and system support of the existing in-house systems
• Ensure quality programming, system testing and documentation
• Maintain good communication and co-ordination with team members and users
• Perform systems administration and daily IT operation tasks
• Lead the Agile Development Life Cycle
• Deliver the solution using CI/CD pipeline
• Organize Agile ceremonies
• Prepare and write test cases
• Design high-level of data workflow and architecture
• Deploy the solution into different environment, such as Kubernetes system, Linux or Windows servers
• Supervise a team to finish milestones on time

KEY PERFORMANCE INDICATORS

Business indicators:

• Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)

Technical indicators:

• Projects Delivered on Budget: Track your capacity to stay within budgets
• IT Support Employees per End Users: Ratio support employees vs end-users
• Number of trainings or certificates acquired per year
• Number of project deliverables per year
• Manage to meet the preset standard per the IT Service Level Agreement (SLA)

EXTERNAL & INTERNAL CONTACTS

• FWD local IT teams (Internal)

   - Infra team

   - Information Security team

   - Solution delivery team

   - Project team

• FWD business owners (Internal)

   - Operation team / Distribution team / Platform team / Finance team

• IT external vendors (External)

DECISION MAKING

• Recommendations on IT solutions, design & approach
• Decide methodology to implement the requirement
• Provide ideas to improve implementation workflow
• Decide how to break down programming tasks and allocate tasks for junior developers

QUALIFICATIONS / EXPERIENCE

• University degree in Computer Science or equivalent
• At least 6 years of application development experience
• Strong insurance knowledge, problem solving and analytical skills
• Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to support Asian countries.

KNOWLEDGE & TECHNICAL SKILLS

• Good knowledge in container deployment, Kubernetes system, API Gateway, Client/Server, MVC, OOP, RDBMS, automated test and Internet/Intranet environment
• Proficient in Agile development approach
• Proficient in Java Spring Boot, Node JS and React JS / React Native
• Exemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors
• Good command in both written & spoken English or Cantonese (Mandarin)  
• Broad understanding of the technology industry, including current and emerging digital solutions
• Deep appreciation of latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development