Delivery Advisor

2 weeks ago

Cyberjaya, Selangor, Malaysia Tesla Full time 60,000 - 120,000 per year

The Role
The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to

join a world class expanding technology company and have a direct impact on our

delivery promise as customers take ownership of their new vehicles. The

Delivery Advisor role is the direct point of contact for new customers

preparing to take ownership. This is a contract to start position which provide opportunity for you to learn and understand the role and operation, we would consider to convert this role to FTE position if you are proven to be top performer.

Responsibilities

  • Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
  • Regularly update the internal system to ensure accurate and timely delivery information is available to
  • management.
  • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the
  • individual customer's needs and comfort level.
  • Support the Delivery Manager in delivery center operations, task completion and ensuring superior
  • customer service.
  • Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and
  • procedures.
  • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
  • Keep up with industry trends and best practices.

Requirements

  • Excellent verbal skills.
  • Consistent record of customer service excellence.
  • Enthusiastic and passionate about the changes in the personal transportation industry.
  • Ability to work cross-functionally with sales, service, logistics, and admin teams.
  • Ability to work across multiple systems.
  • Strong organization and time management skills.
  • Willingness to work on a flexible schedule, according to activity volume.
  • A valid driver's license and an acceptable and safe driving record preferred.
  • Bachelor's degree or equivalent combination of education and experience.
  • Automotive experience preferred.
  • Proficiency in English and local languages required.

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