Boutique Assistant

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cartier Full time 40,000 - 80,000 per year

Job Mission
As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner.

He/she also assists the Sales Associates during a sale.

Key Responsibilities
Client Welcoming & Waiting Time Management

  • Ensures an exceptional client experience at the entrance of the client(s) in the boutique
  • Seats client(s) when possible and offer drinks, reading, etc.
  • Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

Sales Assistance

  • Brings and returns pieces for the Sales Associates
  • Assists discreetly with various tasks during a sale
  • Coordinates between Sales Associates and Stockist / Cashier / Voituriers
  • Gift wrapping
  • Orders taxis
  • Accompanies the client(s) to the door upon departure
  • Assists with After Sales duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

  • Respects all brand and boutique policies and procedures
  • Participates to inventories and price labeling
  • Participates to the set up and breakdowns at opening and closing of the boutique
  • Participates to the implementation of Visual Merchandising guidelines
  • Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
  • Ensures that the boutique, windows, counters, etc. are in a perfect condition

Qualifications

  • Significant experience in hospitality or luxury environments
  • Possess commercial acumen with good communication skills
  • Service and client focused
  • Ability to take initiatives, agile and a team player

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