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front office

2 weeks ago

George Town, Penang, Malaysia REUNION MANAGEMENT SDN. BHD Full time 24,000 - 60,000 per year

Hiring Hotel Front Office

We are looking for an enthusiastic and professional Front Office to join our team. As the first point of contact for our guests,you will play a crucial role in creating a positive and welcoming experience.

Responsibilities

  • Greet and welcome guests with a friendly and professional demeanor.
  • Handle check-ins, check-outs, and room or service reservations.
  • Manage phone calls and respond to guest inquiries or requests promptly.
  • Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
  • Process payments, issue invoices, and maintain accurate records.
  • Assist in resolving guest complaints or concerns with patience and professionalism.
  • Keep the front desk area organized and presentable.

What We Require from You

  • Customer-Focused: Passionate about providing excellent service to guests.
  • Professional and Friendly: Maintains a welcoming attitude in all interactions.
  • Good Communication Skills: Able to handle inquiries and provide clear information.
  • Detail-Oriented: Accurate in handling bookings, records, and payments.
  • Flexible with Overtime (OT): Willing to support during busy times.
  • Team Player: Works well with others to ensure seamless operations.
  • Willing to learn
  • Responsible and courteous

Requirements

  • Prior experience in a front office or customer service role is a bonus but not required; training will be provided.
  • Proficiency in using computer systems; knowledge of booking or hotel management software is an advantage.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Availability to work shifts, weekends, and public holidays.
  • A professional appearance and demeanor.

Benefit:

-Staff allowance

-Medical

-Attractive bonus

-KWSP, Socso

-Career Development

-Accommodation (Based on availability)

-More opportunity

Interested candidates are encouraged to send their resumes to For inquiries, whatsapp us at Ms Wany

Job Type: Full-time

Pay: From RM2,000.00 per month

Benefits:

  • Maternity leave
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Georgetown: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person