Facility Management Manager

Responsibilities:

1)   Facilities Management of Company's Property and Residential Projects Common Areas and Facilities

• Develop and implement sustainable facilities policies and system to ensure smooth coordination amongst internal and external stakeholders to enhance the image and value of the properties.
• Manage, maintain and conduct regular inspections on Company's properties and common areas in Saradise including preventive maintenance works, repair works and renovation works.
• Ensure safety and functionality of facilities and equipment.
• Source and conduct periodical assessment of relevant vendors, contractors and suppliers according to Company's standards.
• Liaise with authorities and ensure the properties are in compliance with latest local regulations, safety standards and hygiene protocol.
• Monitor and supervise contractors, suppliers, service providers and consultants such as building maintenance, cleaning, security, safety and other related works with regards to regulatory and property matters to maintain a neat, clean and orderly development.
• Manage and maintain overall township including landscape, cleanliness, safety and security services.

2)   Communication and Relationship Management

• Act as a liaison between the developer, residents, and JMB.
• Organize and attend meetings with residents and stakeholders.
• Address resident's feedback and resolve disputes or complaints.
• Ensure smooth communication during the transition period.
• Develop and maintain business relations with customers, prospects, suppliers, contractors, etc.

3)  Risk and Emergency Management

• Implement safety, security, and emergency procedures.
• Maintain insurance coverage for common areas and facilities.
• Respond to emergencies and coordinate with relevant authorities when necessary.

4)  Handover and Transition Activities

• Manage defect liability inspections and rectifications during the Defects Liability Period (DLP).
• Oversee the handover of documents, accounts, and common areas to the RA / JMB / MC.
• Provide guidance to the RA / JMB / MC on operational, financial, and legal matters.

5)  Security & Safety Management

• Oversee and manage the overall security operations, ensuring a safe environment.
• Develop, implement security policies and procedures to protect property assets, tenants, and visitors while working closely with Head of Security.
• Ensure fire safety systems, emergency exits, evacuation plans are in compliance with the fire safety regulations.
• Handle security incidents, document reports and coordinate with authorities when necessary.

6)    Administration and Compliance

• Maintain records (meeting minutes, financial reports, property documents, etc).
• Maintain strata properties including common and shared facilities and areas which are available and accessible for owner and general public after hand-over and before issuance of strata title.
• Facilitate the setting up of Residential Association (RA), Joint Management Body (JMB) and Management Corporation (MC) while ensuring compliance with the Strata Management Ordinance 2019 (specific to Sarawak) and other relevant local laws.

7)    Financial Management

• To work closely with Accounts Department to:

• Produce, monitor and manage annual budgets, cost & expenses, collections, payment, billing, etc. for maintenance and operations.

• Issue and collect maintenance fees, sinking funds, and other charges during JMB Period.
• Prepare financial statements and reports for stakeholders during JMB Period.

8) Carries out any duties assigned by the supervisor.

Requirements:

• Possess Bachelor Degree in Facilities Management, Property Management, Mechanical or Electrical Engineering or equivalent qualification.
• Preferably Registered Property Manager under the Board of Valuers, Appraisers, Estate Agents and Property Manager (BOVAEP).
• Minimum 10 years working experience, and preferably knowledge in managing Strata Properties.
• Possess strong leadership, problem-solving skills, result oriented and highly proactive.
• Excellent communication, interpersonal and customer service skill with the ability to engage stakeholders at all organizational levels.
• Proficient with facility management systems, computer literacy and able to supervise maintenance operations and compliance.
• Proficient in English, Chinese and Bahasa Malaysia.
• Keen interest in Sarawak culture, ecology and arts, and passion for meaningful property developments is a plus.