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Customer Service Representative
2 weeks ago
Position Title: Customer Service Representative
Key Responsibilities
- Build and maintain strong relationships with customers by responding to their needs with efficiency, accuracy and professionalism.
- Collaborate and support the daily functions of the Customer Service team.
- Provide administrative assistance to Sales Representatives.
- Manage communications, follow-ups, review and process incoming orders, quotation requests, inquiries, complaints ensuring accuracy and completeness.
- Act as a liaison between customers and internal teams to optimize service and identify sales opportunities.
- Coordinate transportation for customer deliveries in collaboration with our Logistics Departments, ensuring timely and efficient execution
- Participate in continuous improvement initiatives to enhance processes and service delivery.
- Undertake additional projects and duties as required.
What We're Looking For
- Minimum 5 years of experience in a customer service role, preferably within a manufacturing environment
- Proven ability to manage high-volume customer interactions with professionalism and care.
- Strong negotiation, communication and interpersonal skills (written, verbal and in-person).
- Ability to build and maintain effective relationships with colleagues, customers and external partners.
- A self-starter with strong problem-solving skills and the ability to work under pressure and meet deadlines.
- Excellent organizational and time management skills with keen attention to detail.
- Proficient in Microsoft Office Suite and experience using SAP (preferred) or similar ERP systems.
- Experience with Salesforce or other CRM systems is preferred.
Preferred Qualifications
- Relevant industry experience in customer service or a related field.
- Bachelor's degree preferred in Business or other related field.
