Sr. Support Eng, Oracle DBA

Job Title: Sr. Support Engineer, Oracle DBA

Must be fluent in spoken and written Arabic

*Open to candidates from Europe

*Open to candidates from Malaysia with the understanding that the candidate would be willing to work during the EMEA timezone

Position Summary

The role of the Support Engineer, Oracle DBA is to provide exceptional remote-based support for complex client environments on Oracle technology including Oracle Core Database, Oracle Database Tools and associated UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms. The role of the Support Engineer, Oracle DBA requires expertise and skills to debug, diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities

o Solve complex customer issues using methodical troubleshooting based on expert knowledge of Core Database, Database tools and associated UNIX Administration

o Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

o Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products

o Support client configuration, sharing implementation and best practice advice

o Manage one or more key assigned accounts as a single point of client contact and advisor

o Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

o Collaborate with team members in a virtual team environment to extend field experience to different client situations

o Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

o Going on Site to various customers

Additional Duties & Responsibilities

o Mentor and train the other team members in the area of own expertise

Education

o Bachelor Degree in Computer Science or related field or equivalent experience

Experience

o 10+ years relevant Oracle Core DBA experience

o 3+ years direct support of application end-users in a Corporate environment

o Expertise in all major versions of technology stack including Database, iAS, Forms, Reports, PL/SQL, Java, Enterprise Manager, SOA, WebLogic and JVM

o Hands-on operational expertise as an Oracle DBA, with technology including RAC, SSO, Dataguard, High Availability and Backup/Recovery

o Expertise with Oracle Database 11 & 12 , including full life-cycle implementation experience, configuration and administration of the application

o Expertise in performance tuning across the entire stack - Knowledge of Oracle maintenance/patching mechanics and EBS architecture

o Demonstrable history solving complex problems across multiple modules

Skills

o Superb trouble-shooting skills and tenacity in problem solving

o Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

o Deep knowledge of Oracle Database deployment methodologies

o Excellent development skills using Oracle toolset and Linux/Python scripts

o Excellent interpersonal, presentation and communication skills – verbal & written

o Attention to detail and the ability to learn quickly

o Extreme focus on Client satisfaction

o Ability to work calmly and professionally in high pressure situations

o The ability to work remotely from a home based office in a virtual environment Desired Qualifications

o Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Essbase, Golden Gate, OBIEE, OIM - MS SQL, PostgreSQL or Exadata experience while not mandatory, would be useful

o A consulting background, while not mandatory, would be useful

Job Type: Part-time

Pay: RM RM150.00 per hour

Expected hours: 15 per week

Work Location: Remote