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Customer Centre Analyst

2 weeks ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia AIA Bhd. Full time 40,000 - 60,000 per year
Customer Centres, Analyst (Virtual Branch) – 1-Year Contract

Join our dynamic Virtual Branch team and help us deliver personalized, high-quality customer service experiences. As a part of the team, you'll support policy owners and agency members through virtual appointments and omni-channel platforms.


Key Responsibilities
  • Handle customer inquiries and provide accurate, timely solutions via virtual channels.
  • Resolve product/service issues with professionalism and empathy.
  • Deliver on our service promise and uphold service standards.
  • Promote self-service tools and digital solutions.
  • Collaborate with team members to ensure consistent service delivery.
  • Participate in training, coaching, and knowledge-sharing sessions.
  • Support projects and assist team leaders with operational tasks.
  • Adhere to SOPs, regulatory requirements, and internal procedures.

Requirements
  • Bachelor's degree with minimum 2 years of experience in customer service or related field.
  • Fluent in Mandarin (spoken and written) to support Mandarin-speaking customers.
  • Strong communication and problem-solving skills.
  • Team-oriented with a pleasant and adaptable attitude.
  • Able to work in a fast-paced, evolving environment.
  • Comfortable handling customers and agents at all levels.

What We Offer
  • A supportive and collaborative team culture.
  • Exposure to digital customer service innovations.
  • Opportunities for learning and career development.
  • Meaningful work that impacts customer satisfaction.

Ready to Apply?

If you're passionate about customer service and fluent in Mandarin, we'd love to hear from you. Apply now and be part of a team that's shaping the future of virtual customer engagement