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Contractor Care Coordinator
2 weeks ago
Contractor Care Coordinator
Immediate Start, Kuala Lumpur
4500RM - 6000RM Dependent On Experience
Contract Recruitment Service role
About Us
At Spencer Ogden, our mission is to lead globally in Sustainability Staffing. We're proud recipients of several prestigious awards, including the Best and Brightest in Wellness (2021 & 2022), Top Workplaces (2022), and the Sustainability Award
We are dedicated to providing top-notch services to both our clients and contractors. We pride ourselves on creating a supportive environment where everyone is valued.
As we continue to grow, we are looking for a
Contractor Care Coordinator
to join our team. This is a pivotal role in ensuring contractors have a seamless and positive experience throughout their assignments.
This is a business critical role and would suit someone coming from a candidate focussed recruitment role within a contract agency environment OR someone with exposure to Asia and Pacific labour laws alongside strong customer service and organisation/administration experience.
Key Responsibilities
As a Contractor Care Coordinator, you'll be at the heart of contractor support and logistics. Your responsibilities will include:
Contractor Support
- Serve as the primary contact for contractors, addressing queries and resolving issues.
- Regularly check in to meet their needs and offer support via phone and email.
- Coordinate timesheet submissions, ensure timely approvals, and manage contractor expenses with proper documentation.
- Organise welcome calls for new contractors and assist with pre-assignment queries.
- Ensure compliance with legislation and location changes, in collaboration with payroll teams. Monitor feedback to improve service.
Database Management
- Manage contract extensions and upload documentation to the CRM (Bullhorn).
- Keep contractor records current.
- Perform routine system audits for accuracy.
Logistics
Coordinate visa, work permit applications, and travel logistics for contractors, ensuring mobilization and demobilization with client approvals.
Ad Hoc
Share potential leads and candidates with the sales team and assist with additional duties as assigned by your manager
What We're Looking For
- Proven experience in contractor care, contractor management, or customer service.
- Experience in contract recruitment is an advantage.
- Strong problem-solving abilities and proactive issue management.
- Exceptional communication and interpersonal skills.
- Excellent organisational skills, with an ability to manage multiple tasks efficiently
Our Recruitment Process
- Complete your AssessFirst online assessment. Please ensure that you check the box to allow your profile to be shared with us when creating the account:
- Telephone/Teams Screen by the Talent Team and/or a video interview
- Hiring Manager video or face-to-face interview
- Offer and acceptance
- HR onboarding and welcome to Spencer Ogden
How To Apply
Please apply below. We look forward to hearing from you
Stay connected with us on Instagram, Facebook, and LinkedIn @spencerogden_emea and follow and #ProudToBeSO.
