Technical Engineer/IT Support

24 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

If interested, Kindly share your CV at

Role: Technical Support Engineer

Language: Mandarin + English

Exp: 2+ Years

Job Description:

At least Diploma, Bachelor Degree IT, Computer Science, Engineering or relevant field (Must ensure applicant has official certificate/academic transcript.)

  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

  • Experience in the enterprise customer arena

  • Face-to-face customer engagement skills

  • Excellent written, oral and presentation skills

  • Troubleshooting knowledge & skills

  • Good understanding of ITIL/Service Management

  • Passion for new innovative technology and drive customer transformation

  • Demonstrate effective balance between business and technical acumen

  • Ability to effectively recognize and adapt to change

  • Ability to deliver presentations and discuss complimentary products at a solutions level

  • Ability to handle customer critical issues and work in difficult situations

Skills:

Basic knowledge of MDM, MAM. Azure AD

Understanding Windows Server/Clients. Android, IOS

Knowledge of Active Directory (Entra ID)

Understanding of basic troubleshooting and diagnostic tools like EventViewer, Task manager and command line tools

Basic Knowledge and understanding on DNS , DHCP and basic TCP/IP communication

Job Types: Full-time, Permanent

Pay: RM5, RM9,000.00 per month

Benefits:

  • Professional development

Work Location: In person



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