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Customer Service

2 weeks ago

Kota Damansara Selangor, Malaysia AGM Pineapple Sdn Bhd Full time 30,000 - 40,000 per year

Customer Service (e-Commerce)

Kota Damansara, PJ

RM 3,000 – RM 4,000

Are you passionate about customer service and e-commerce? We are looking for a dedicated individual to join our team and support the day-to-day operations of our e-commerce platforms, including Shopee, Lazada, Facebook, and TikTok. If you enjoy helping customers and thrive in a dynamic environment, this is the perfect opportunity for you

Key Responsibilities:

  1. Platform Management: Oversee the daily operations of our e-commerce platforms for in-house brands like Anello, Legato Largo, Untule, and Fasola (home & living).
  2. Proficiently navigate and utilize company systems and software.
  3. Customer Assistance: Help customers with order placement, tracking, cancellations, and returns.
  4. Issue Resolution: Address and resolve issues related to order discrepancies, shipping delays, or damaged items promptly.
  5. Complaint Handling: Manage customer complaints effectively, offering solutions in line with company policies.
  6. Handling customer inquiries via phone, email, and other communication channels
  7. Collaboration: Work with internal teams to arrange deliveries, ensure order accuracy, and track customer payments.++
  8. Documentation: Prepare delivery orders and invoices for customers.
  9. Shipment Tracking: Update shipment status in the tracking system daily.
  10. Ad Hoc Duties: Assist with other tasks as assigned by your superior.
  11. Shift Work: Be available for shifts: 7:30am-4:30pm / 9:00am-6:00pm / 11:00pm-8:00pm

Qualifications:

  1. Education: Minimum Diploma in Business Administration or equivalent.
  2. Experience: At least 2 years in a relevant industry (Fresh graduates are encouraged to apply).
  3. Skills: Proficiency in Microsoft Office.
  4. Languages: Proficient in both written & spoken in English, Mandarin, and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Benefits:

  1. EPF & SOCSO: Secure your future with our contributions.
  2. Medical & Group Insurance: Comprehensive coverage for your health.
  3. Yearly Bonus: Rewarding your hard work annually.
  4. Company Trip: Enjoy yearly trips with the team.

Our Working Environment Culture

At our company, we foster a positive and collaborative working environment where open communication, teamwork, and mutual respect are at the core of everything we do. We prioritize the well-being and professional growth of our employees, offering opportunities for continuous learning and development. Our diverse and inclusive culture ensures that everyone feels valued and empowered to contribute their best. Join us and be a part of a supportive, innovative, and dynamic team committed to excellence and growth